Coleman Pro Hard Sided Cooler

Hello, thank you for your feedback! We're glad to hear you find the Coleman® Pro 45-Quart Hard Cooler durable and enjoy the color. While it’s true that this cooler may not hold ice for several days like some premium models, there are a few tips that can help you maximize its ice retention: 1. Pre-Chill the Cooler: Before packing it, place a bag of ice or some frozen water bottles in the cooler for a few hours to bring the internal temperature down. This helps slow ice melt once you load your items. 2. Use Block Ice or Ice Packs: Large blocks of ice or reusable ice packs melt more slowly than regular ice cubes. Combining both types can give you better results. 3. Minimize Air Gaps: Fill the cooler as much as possible. Empty space causes ice to melt faster, so consider adding extra ice or towels to fill any gaps. 4. Keep It Closed: Limit how often you open the cooler, and keep the lid closed tightly to maintain a consistent internal temperature. 5. Store in the Shade: Keeping the cooler out of direct sunlight significantly improves ice retention. Try covering it with a towel or blanket if shade isn't available. If you require our assistance, please contact us using our Contact Us form on the following website: https://www.coleman.com/support/contact-us or through LiveChat so we can help you further. We’re available Mon.-Fri. 9 am – 8 pm Eastern Time. Thank you! Coleman Consumer Care

Hello David, We’re sorry to hear that the Pro 25-Quart Hard Cooler did not meet your expectations. The cooler is designed to provide extended ice retention, and it sounds like your experience fell short of that standard. Factors such as ambient temperature, initial ice quantity, and how often the cooler is opened can affect performance, and we recommend reviewing the usage tips in the manual for optimal results. Please, get in touch with our dedicated team at 1-800-835-3278, operating Monday through Friday from 8:30am to 5:30pm EST. Additionally, you can submit a formal complaint through our online platform: https://www.coleman.com/warranty-information.html or submit a detailed inquiry through our online contact form: https://www.coleman.com/support/contact-us Thank you for bringing this to our attention, and we apologize for any inconvenience caused. Warm regards, —Coleman Consumer Care

Hi, thank you for your candid feedback regarding the Coleman® Pro 45-Quart Hard Cooler. We are genuinely sorry to hear that the top layer of plastic on your cooler began to separate and bubble when exposed to the sun. This is certainly not the experience we want our customers to have, especially with a cooler designed for outdoor use and priced accordingly. We understand your frustration, particularly when you have other coolers that have performed better under similar conditions. Your detailed description of the issue, specifically the bubbling and separation due to apparent thinness and insufficient adhesion to the insulation, is incredibly valuable. This feedback highlights a critical area for improvement in our manufacturing process and material selection. However, it's generally not advisable to put Coleman coolers in direct sunlight. Keeping them in the shade helps the ice last longer and maintains a cooler internal temperature. Direct sunlight can cause the cooler to heat up, reducing its efficiency and potentially causing the ice to melt faster. Please know that we take all customer feedback seriously, as it helps us to continually improve the quality and durability of our products. If you require assistance with the product, please contact us directly via our official Coleman website contact-us page https://www.coleman.com/support/contact-us or through Live chat, and we will be happy to assist you. Thank you and have a good day! Coleman Consumer Care

Hello Corey, Thank you for reaching out to share your feedback on our Pro 55-Quart Wheeled Hard Cooler. We’re truly sorry to hear about the trouble with the bottom plug. That’s not the performance we expect from our coolers, and certainly not what we want for our customers, especially during a camping trip where reliability is key. While we're glad to know it kept things cold, a secure seal is absolutely essential to ensure safe and dry use. We take feedback like this seriously as part of our commitment to continuous product improvement and, more importantly, to your comfort and safety. If you need further assistance, or you have more feedback, please reach out to us directly via the 'Contact Us' form on our official website. We’re available Monday- Friday 9am - 5pm Eastern Time. Thank you! Coleman® Consumer Care.