Original Large Balsam and Cedar Jar Candle 22oz - Yankee Candle

Hi! Thank you for sharing your experience with the Balsam & Cedar Original Large Jar Candle. We're sorry to hear that the scent did not meet your expectations when lit. We strive to ensure that all our candles provide a strong and lasting fragrance, and we apologize for any disappointment. Your feedback is valuable to us, and we'll take it into consideration to improve our products. If you have any further concerns or need assistance, please feel free to get in touch with us via the website: https://www.yankeecandle.com/customer-service/contact-form. We appreciate your loyalty to our brand and hope to provide a better experience in the future. Thank you!

Hello, thank you so much for taking the time to share your thoughts on our Balsam & Cedar Original Large Jar Candle. We’re truly sorry to hear that your recent experience was disappointing, especially with a scent that’s been a long-time favorite of yours. Balsam & Cedar has been a holiday classic for many years, loved for its fresh, woodsy notes of balsam fir, cedarwood, and juniper berries, so it’s disheartening to hear that this recent candle didn’t live up to the fragrance strength and quality you’ve come to expect. We also appreciate you bringing the label issue and color concern to our attention. The pea-green color you described is not in line with the intended rich green hue we aim for, and bubbling or misapplied labels should never pass our quality control process. Your feedback is incredibly valuable and has been shared with our production team for review and improvement. Regarding pricing, we understand that increases are frustrating. Like many brands, we’ve faced rising costs in materials and production. That said, we remain committed to offering the high-quality fragrances our customers love, and we always strive to provide value through special offers, bundles, and seasonal promotions. If you require our assistance, please contact us using our Contact Us form on the following website: https://www.yankeecandle.com/customer-service/contact-form or through LiveChat so we can help you further. We’re available Mon.-Fri. 9 am – 8 pm Eastern Time. Thank you! Yankee Candle Consumer Care

Hi! Thank you for your feedback regarding the Witches' Brew® Original Large Jar Candle. We understand that scent preferences are highly subjective and we regret that this particular fragrance did not meet your expectations. Your comments are valuable to us as they help us improve our products. We will share your feedback with our product development team for their consideration. If you have any additional comments or need our assistance, please don't hesitate to get in touch with us via the website: https://www.yankeecandle.com/customer-service/contact-form. Thank you!

Hi, thank you for taking the time to share your honest feedback on our Balsam & Cedar Original Large Jar Candle. We're truly sorry to hear that the fragrance wasn’t a good fit for you. We understand how disappointing that can be. Scent is incredibly personal, and while many customers love the bold, woodsy blend of balsam, aromatic cedarwood, and juniper berry, we fully respect that it may not appeal to everyone’s taste. That’s the beauty and challenge of fragrance: what evokes warmth and nostalgia for one person may come across very differently to another. That said, Balsam & Cedar is actually one of our top picks and best-selling seasonal fragrances, especially during the fall and holiday seasons. For many, it captures the essence of freshly cut trees and cozy winter nights. Still, your description gives us important insight, and we truly appreciate you sharing it. If you’re open to it, we’d love to help recommend a scent that might better match your preferences. We will be happy to assist with suggestions or support related to your purchase. Thank you again for your feedback; it helps us grow and continue offering a wide range of scents for every nose and season. If you need our help, please contact our Consumer Care team, or you can also check at the bottom of our official website under customer service to contact us via email. We are looking forward to hearing from you! Thank you! Yankee Candle Consumer Care