32" Wood & Brass Finish Dolby Digital Soundbar - Hearth & Hand™ with Magnolia

A: Hello Txasslm, Thank you for your feedback and question. At this point there are no plans to update the on/off notification. This is part of the programmed computer chip component within the Soundbar and is a component that we are currently committed to. If a new model is produced down the road this is something we hope to fix. I personally have this soundbar and have no issues with the on/off notification voice. Thank you again for reaching out!

A: Hello Txasslm, Thank you for your feedback and question. At this point there are no updates. We will keep you posted if there's any! - Monica.

A: Hello 904BB, Thank you for reaching out with this issue! We are so sorry for the bad experience. We are the manufacturer and wanted to reach out with some additional information on top of what the retailer has already answered. Our Hearth & Hand Soundbar is equipped with HDMI-CEC technology, which means that once the soundbar is connected to your TV through the HDMI ARC port that even though the TV is off, any other equipment that is connected to your TV can turn the soundbar on or off when that equipment is turned on or off. We believe that this may be related to the experience that you are having. But if not and you need further assistance then please feel free to reach out to the Target team at the number they provided in their answer, or reach out to our Tech Support Team at support@ttinno.com. Thank you and have a fabulous day!

A: Hello 904BB - I’m so sorry you experienced that. We strive to provide a much better experience than what you’ve had. Please contact our specialists for assistance on this at 1-800-591-3869 between 7 a.m. - 8 p.m. CST. Hope this information helps! – Luke

A: Hell Susy, Thank you for your review and feedback. We're very sorry to hear about your experience and truly appreciate you bringing it to our attention. Our goal is to provide all our customers with quality products and responsive service. Please reach out to our Tech Support Team at support@ttinno.com so we can better understand the issue and work toward a satisfactory resolution. We look forward to assisting you and making things right. Thank you again, and we hope you have a great week!

A: Hello em, Thank you for your review and feedback! We are so sorry for your bad experience! The remote is in a bag with the user manual, and is packed into the end of the cardboard molds that hold the soundbar in place in the box. Because of this, some customers have thrown the bag away not realizing that it was packed into this cardboard end holder. Please look through the packaging to see if it was accidentally discarded. If with this additional information you are still unable to locate the remote, then please contact our Tech Support Team directly at support@ttinno.com, so that they can provide you with a satisfactory solution. We look forward to hearing back from you and making this right. Thank you and have a fabulous week!

A: Hello Kathryn, Thank you for reaching out! We are so sorry for this bad experience. Many customers have accidentally thrown out the remote, manual and power adapter with the packaging as these items are nestled into the hard cardboard end holders that hold the soundbar snuggly in the box. If you inspect all the packaging and you still cannot find these items, then please email our Tech Support Team at support@ttinno.com and we will work to get you replacement parts. The soundbar power adapter's technical spec's are as follows, Adapter input: AC100-240V 50/60Hz, Adapter output:DC 22V 2A. Thank you for choosing Hearth & Hand and have a fabulous week!

A: Thank you for your review and feedback! We are so sorry for the bad experience! Please make sure that you are looking thoroughly through the packaging as this soundbar does come with a slim black remote. I purchased this soundbar personally and if I remember correctly the remote was in a plastic bag with the user manual and 2 batteries, and/or it was in a bag taped into the brown cardboard mold that the soundbar ends are in. Either way, we are so sorry for the bad experience, but assure you that this product does come with a remote control. If there truly is no remote then please exchange your product to Target for a new one since it would take weeks to get just a remote to you. If you need further assistance please email our Tech Support Team directly at support@ttinno.com. Thank you and have a fabulous day!

A: Hello Billy, Thank you for your question! This soundbar is a 2.0 channel speaker system, meaning it does not support 5.1 surround sound. It is designed as a standalone unit and does not include or support additional speakers such as satellite speakers or subwoofers. Additionally, it does not offer the ability to connect other speakers—either wired or wireless. If you're looking for a setup with surround sound or speaker expandability, a home theater system with dedicated speaker outputs may be a better fit. Let us know if you have any other questions by contacting our Tech Support Team directly at support@ttinno.com. Thank you!

A: Hello Billy, Thank you for reaching out! The Hearth & Hand Wood Grain Soundbar is a plug-in-only device and does not include a rechargeable battery, so it must be connected to power during use. It does support wireless audio via Bluetooth, using Bluetooth version 5.4, which offers reliable and efficient connectivity for streaming music from compatible devices. As for the watt output, the power adapter output is listed in the product user manual as "DC 22V 2A" which would be 44W, but I am guessing you are actually asking about the speaker watt output (RMS). The RMS on this soundbar is 10.9 watts at the rated voltage. We hope this information helps. If you need further assistance please email our Tech Support Team at support@ttinno.com. Thank you and have a fabulous week!

A: Thank you for your review and feedback! We are so sorry for the bad experience! Based upon your review we would encourage you to return this to Target for a new one (or a refund) since the one you received was most likely defective. Even if you do not have the receipt or original packaging, Target should still be able to help you since this is one of their own brands. We strive to produce quality products at a great price for our customers, however, we do get a defective unit from time to time and we are so sorry for the inconvenience. We hope this information helps! If you need further assistance please reach out to our Tech Support Team at support@ttinno.com. Thank you again and have a fabulous week!

A: Hello, Thank you for reaching out with this great question! The Wood & Brass Soundbar by Hearth & Hand with Magnolia can be used wirelessly through Bluetooth technology, but the Soundbar itself will always need to be plugged in using the provided power cord. The Soundbar can also be connected using Aux, HDMI Arc and Optical cords. We hope this information helps, however, if you need further assistance please email us at support@ttinno.com. Thank you!