maggiem - 8 months ago
originally posted on airwick.us
bought yesterday, honeysuckle and rasperry scent with diffuser. scent is AMAZiNG, but diffuser is, well, not diffusing. I have to turn it off and on to release scent. Counterproductive. I so wanted to come home from work to the place filled with fresh rasperry scent, and BUMMER.
1 reply from Reckitt Consumer Relations team - 6 months ago
Hello! We're disappointed to know that you were not able to enhance the experience from our product Air Wick Essential Oils Diffuser Mist Kit. It may be helpful to know that for such instances such, Air Wick has created straight forward troubleshooting steps in which first the device should be turned off and directed away from the face. After that open the device by holding the shroud firmly in one hand and placing the other hand underneath the base as a support. By using the thumb of the hand holding the shroud push down from the top. The shroud should be released from the main device, exposing the refill bottle and batteries. Please insert 3 AA batteries into the appropriate slots. Also insert a new refill by removing the plastic lid of the refill bottle, and pushing the exposed wick in an upwards motion into the head of the device. The clip needs to catch the last ridge on the refill device. A clicking noise will be heard when inserted correctly and fully, after that replace the shroud and turn on to the desired setting. We hope the information helps! As the manufacturer of Air Wick, we'd like an opportunity to better assist you. Please call us at 1-800-235-6052 between 9:00-5:00 EST (Monday - Friday) or send us an email via the Contact Us page on our website including the following reference number RB0001085271, and we would be more than happy to help. Sincerely, Your Air Wick Team!