ASUS 14” Full HD Laptop, Intel Celeron N4500, 4GB RAM, 128GB eMMC, Windows 11 Home in S Mode

Dear Faith H., Thank you for your comment. We do understand the inconvenience this may have caused if it did not meet your expectations. This laptop doesn't come with a keyboard backlit, you need a well-illuminated workplace to use it/ Should you need further assistance with this laptop or other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Hi Susan Ames, We are really sorry to hear about the account issues you are experiencing with your new ASUS account, this is definitely not the norm and is not the kind of experience we want our customers to have with any of our services. Please follow the steps found in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2409018688-0013" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS. Best Regards, Leonardo ASUS Customer Loyalty US Support How to register the ASUS account - https://www.asus.com/us/support/faq/1010378/

Dear Abes, Thank you for your comment. We do understand your disappointment with this laptop and the inconvenience this may have caused if you are experiencing slow speed. On the contrary, lots of satisfied customers having positive experience using the product will agree that it is a decent entry-level laptop. It runs light and basic computing applications, without compromising system stability and performance if Windows is up to date, always. Also, while accessing web applications, ensure this has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance. Furthermore, installing updates will take a longer time. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty