Aussie 3 Minute Miracle Moist Detangling Deep Conditioner Treatment with Avocado Oil, 8 FL OZ, Paraben and Sulfate Free

Thank you for getting in touch about our Aussie 3 Minute Miracle. We truly value your loyalty and want to express how disappointed we are to hear about your more recent experience. What you've shared with us has definitely been unexpected and isn't the kind of experience we expect or want for our consumers. We understand that this may have been very frustrating for you and we'd like to assure you that this will be addressed with the rest of our Aussie team. In the meantime, we'd be more than happy to help. It's a chance that the product just isn't rich enough for your hair type any more and you may need to switch to a more hydrating formulation. We would like to suggest some richer conditioners to help with your hair needs. You can also try using a hair care treatment or mask, 2-3 times a week, to help with any excessive dryness you may be experiencing. We'd like to learn more so we can better assist you. When you have the time, please write to us through our Contact Us page so we may do so.

Thank you for reaching out about our Aussie 3-Minute Miracle Moist Detangling Deep Conditioner. We’re thrilled to hear that you enjoyed the previous formula, but we sincerely apologize that the new one hasn't met your expectations, seeming to leave your hair feeling dry and tangled. This is certainly not the experience we aimed for, and we will pass along your feedback to our Quality Assurance Team as well as the rest of the Aussie Team. It might be helpful to know that with the new formula, to be in line with our responsible beauty goals, we've focused on including only those ingredients that have proven benefits for hair. Hair might feel dry if it's not conditioned adequately, so we recommend leaving the conditioner on for up to five minutes before rinsing. Also, be sure to apply a bit more product to the ends of your hair since they don’t get as much natural oil from the scalp. You may also want to incorporate a conditioning treatment two to three times a week or try a leave-in conditioner for that extra boost of moisture. Plus, it’s common for hair to get tangled, especially when trying to comb it while wet. Avoid piling your hair on top of your head, as that can lead to more tangling. To detangle, apply the conditioner directly to the dry and tangled areas and let it sit for a few minutes. Then, use a fine-toothed comb, starting at the tips and gently working your way up to the roots. We’d love to hear more about your experience, so please feel free to reach out by giving us a call at (800) 947-2656 or sending us an email through the Contact Us page on our website. We’re here to help!

Thank you for leaving your review on our 3 Minute Miracle Moist Detangling Deep Conditioner. We're sorry you're not a fan of the formula change, and will be sure the let the rest of our Aussie Team know you prefer the original formula. If there's anything else we can do to further assist you, please give us a call at 1-800-947-2656.