Badger Basket Blossoms & Butterflies Doll Bunk Beds with Ladder

Thank you for taking the time to share your review and we apologize for the problem you experienced. What you are describing isn't normal for the product, so generally we would request that the consumer contact Badger Basket to troubleshoot. All Badger Basket products have a 30 day limited warranty. Badger Basket is happy to remedy any parts or hardware issue promptly under warranty. There is a yellow paper with the product that tells you how to contact us for warranty claims. If not, simply refer to our contact information on the product or packaging and contact Badger Basket. We have a parts request system available at our web site 24x7x365 to make things even less hassle and allow you to do things on your schedule, too. And when needed we have product specialists available by phone to walk through more detailed questions to ensure the product is assembled correctly. For example, sometimes rails split if the rail is upside down and the screw is being forced into the peg hole instead of the screw hole. Badger Basket is always happy to help in situations such as you describe above to ensure you get the product expected!

Thank you for taking the time to share your review and we apologize for the problem you experienced. What you are describing isn't normal for the product and we are very sorry it happened. The holes are all predrilled and there shouldn't be any issue with the hardware. Therefore, we would resolve these issues under warranty. All Badger Basket products have a 30 day limited warranty. Badger Basket is happy to remedy any parts or hardware issue promptly under warranty. There is a yellow paper with the product that tells you how to contact us for warranty claims. If not, simply refer to our contact information on the product or packaging and contact Badger Basket. We have a parts request system available at our web site 24x7x365 to make things even less hassle and allow you to do things on your schedule, too. And when needed we have product specialists available by phone to walk through more detailed questions to ensure the product is assembled correctly, all assembly instructions are clear, etc.

Thank you for taking the time to share your review and we apologize that you had any issue with the quality of our product. For future shoppers reading this review, please know that all Badger Basket products have a 30 day limited warranty. Please don't hesitate to reach out to Badger Basket about any question or issue. There is no need to return the product to the store or contact the place of purchase if you have questions, need a part, would like help with assembly, etc. We have U.S.-based customer service and product specialists and are happy to help by email or phone. Our contact information is found on the product, the assembly manual, and the product packaging.

Thank you for taking the time to share your review and we apologize that you had any issue with the quality of our product. For future shoppers reading this review, please know that all Badger Basket products have a 30 day limited warranty and during the holidays we do expedite the shipping of parts. Please don't hesitate to reach out to Badger Basket about any question or issue. You do not need to return the product to the store or contact the place of purchase if you have questions, need a part, would like help with assembly, etc. We have U.S.-based customer service and product specialists and are happy to help by email or phone. Our contact information is found on the product, the assembly manual, and the product packaging.

Thank you for taking the time to share your review and we apologize that you had any issue with the quality of our product. For future shoppers reading this review, please know that all Badger Basket products have a 30 day limited warranty. Please don't hesitate to reach out to Badger Basket about any question or issue. There is no need to return the product to the store or contact the place of purchase if you have questions, need a part, would like help with assembly, etc. We have U.S.-based customer service and product specialists and are happy to help by email or phone. Our contact information is found on the product, the assembly manual, and the product packaging.