Beard Club Beard Oil - Crisp Birch - 1 fl oz

This is my second order & I like the smell, thickness & application of the oil.

I like the product but disliked the service. I came in earlier than product ready time. It was 2 items. When I arrived I stopped at the desk and explained my situation. I asked if I could retrieve the items and he said yes and told me bring the items back to the desk and it would be taken care there. He said no problem. When I came back another associate said I couldn’t do that and I would have to wait until an associate processed it. I said but I have the items and you have my target on the order. He said we process 400 orders and basically said I couldn’t step out the line. Finally he went and got an approval but issued me a stern warning that it can not happen again. No worries b/c I’ll never use this service again. I’ve had my red card for over 20 years. I will be canceling it. This plus other decisions you made lately tell me you’ve lost your way.

All around great product

was excited to try The Beard Club’s products, but my first experience has been deeply disappointing. Upon receiving my order, I discovered that the product was already used and opened. This is not only concerning from a hygiene perspective but also questions the quality control measures of the company. As a customer, I expect to receive new and sealed products, especially when it comes to personal care items. Unfortunately, this experience has tarnished my view of The Beard Club, and I am hesitant to make future purchases or recommend them to others.