Bentgo Chill Max Leak Proof Lunch Box - Cobalt and Blue Horizon

Hi Missyk5, We appreciate you taking the time to leave a review. We’re sorry to hear about the difficulties you're experiencing with your new Bentgo Chill Mini ice trays and opening/closing the containers. We want to make sure your son’s lunch boxes are working as intended, and we’d love the chance to troubleshoot this with you. Your feedback helps us understand where we can improve, and we want to help ensure your product works the way it should. Please note because the Chill Mini is leakproof, closing the lid while food is still hot can create pressure that makes it harder to open, letting food cool slightly before sealing helps prevent this. All Bentgo products are covered by our warranty, and we’re happy to assist with replacements or guidance on care and usage to help resolve the issue. Please reach out to us at support@bentgo.com or 657-275-3738. Having your order information ready will help us get things resolved quickly. Thank you for bringing this to our attention. Thank you, Jessica Bentgo Customer Support

Hi Sara, Thank you for sharing your feedback. We sincerely apologize for the issue you experienced with your Bentgo Chill Mini Lunch Box not locking properly. We’d really appreciate the chance to make things right. If you're open to it, please reach out to our customer support team at 1-657-275-3738 or support@bentgo.com so we can assist you as quickly as possible. Your satisfaction is very important to us, and we’re committed to ensuring you have a positive experience with Bentgo. We look forward to hearing from you and resolving any issues. Thank you, Jessica Bentgo Support

Hi Annette, Thank you for contacting us—we fully understand your concern. Mold can thrive in the cracks and crevices of lunchboxes, making it easy to overlook. To help ensure your Bentgo Chill Kids Lunch Box stays mold-free, our customer service team will be happy to address this further. This lunchbox is backed by Bentgo's industry leading 2 year warranty. Please reach out to us at (714) 668-0300 or support@bentgo.com so we can assist you as quickly as possible. We look forward to hearing from you and resolving any issues. Thank you, Jessica Bentgo Customer Support

Hi Heather Vaughn, Thank you for your feedback on the Bentgo Chill Max Lunch Box. We’re glad to hear you like the portion sizes and divider, though we’re sorry to hear it’s been difficult to open and close. Sometimes the tight seal can cause extra suction, especially when the ice pack is in place. If you’d like, our team can also recommend other Bentgo lunch box options that may be a better fit for your needs. Please don’t hesitate to reach out to us at support@bentgo.com or 714-668-0300 for personalized assistance. Thank you, Jessica Bentgo Customer Support

Hi Rlbpf, Thank you for your feedback on the Bentgo Chill Kids Lunch Box. We’re sorry to hear about the difficulty sealing the box and the food mixing between compartments. The built-in dividers are designed to keep dry foods separated, but they aren’t leakproof against liquids or thinner textures, which may explain what you’re experiencing. Since you mentioned having a better experience with the non-chill lunch containers, we’d be happy to recommend another Bentgo lunch box option that may be better suited to your daughter’s needs while still keeping foods organized and secure. Please reach out to us at support@bentgo.com or 714-668-0300, and we’ll help you find the best fit. We appreciate you sharing your experience—it helps us continue improving our products! Thank you, Jessica Bentgo Customer Support