Braun Series 9-9465cc Pro Electric Foil Shaver with ProLift Beard Trimmer & Clean & Charge SmartCare Center

Thank you for sharing your experience with the Series 9 Pro Electric Shaver. We’re truly sorry to hear that it stopped working so soon after your purchase. We understand how inconvenient it is to deal with such issues, especially having to travel a long distance or mail the shaver for service. Your satisfaction is very important to us, and we want to ensure that we address your concerns. If you have any further questions or need assistance during this process, please don't hesitate to reach out to us at (800) 445-5388. We’re here to help and will do our best to find a solution for you. Thank you for your patience, and we appreciate your feedback!

I’m truly sorry to hear that your experience with the Series 9 Pro Electric Shaver hasn’t met your expectations. It can be frustrating when a product doesn’t deliver the results you hoped for. Transitioning from a traditional razor to an electric shaver can sometimes take time, as your skin may need a few weeks to adjust to the different shaving method. We genuinely appreciate your feedback, and we want to help you find a solution that works for you. If you’re open to it, we’d love to explore options that might enhance your shaving experience. Please don’t hesitate to reach out to us at 1-800-BRAUN-11. Our team is here to assist you and ensure you have the best experience possible. Thank you for sharing your thoughts with us, and we hope to hear from you soon.

We're sorry to learn about this, Mark. Please know that all Braun shaving products go through many quality tests while being made, so we'd like to hear from you to gather some further details for our Quality Team and help make it right! Kindly give us a call at (800) 272-8611.

With our Series 9 Pro, it should never be easier to get a quality shave. We're sorry this isn't the case, and know this isn't what we expect especially if you taut the skin and shave against the growth of your hair. We'd like to connect about this and assist you further. Please call us at 800-272-8611.

With our Series 9 Pro, it should never be easier to get a quality shave. We're sorry this isn't the case, and know this isn't what we expect especially if you taut the skin and shave against the growth of your hair. We'd like to connect about this and assist you further. Please call us at 800-272-8611.

We're sorry this was your experience, Jose. Please know that we stand by the quality of our products, and they go through extensive testing to meet those high standards. When you have a moment, please give us a call at (800) 272-8611. We'd like to learn more and see how we can help.

Thank you for your review. Please know that Braun remains committed to the quality of our products and that we go to great lengths to ensure they meet the high standards of both us and our customers. We value your feedback and will gladly pass it along to our team. If you have any other thoughts to share, we would be glad to hear from you at (800) 272-8611.

Thank you for your review, FrankP. We're disappointed to hear the power button broke on your Braun Series 9 Pro 9465cc. With our many quality checks, we expect every product to meet our high standards. All Braun shavers come with a 2-year warranty. We recommend sending the device into one of our Braun Authorized Service Center to have the button repaired under warranty. Give us a call at (800) 272-8611 for more details on how to do this.

Whether it be on your face or on your neck, you shouldn't have to worry about any hairs being left behind. We're sorry to learn about this, but know we expect more. If you aren't doing so already, taut your skin and shave against the growth of your hair when holding the device at a 90-degree angle. We'd like to help speed up and optimize your grooming routine by taking the pre-shave and blade out. Please call us at 800-272-8611.

Thank you for your review. Please know that the safety of our customers is our top priority, and we take reports like this seriously. Our shavers are thoroughly tested to be safe and effective when used as directed. You can be assured we're sharing your experience with our team. In case this helps, here are some tips on how to get a close shave: Step 1 Make sure your shaver is charged and ready to go. Step 2 Try to shave before washing your face, because the skin is usually a bit puffy after washing. Step 3 Replace the normal shaving head with the Braun pre-shave ProComfort head using an EasyClick. Step 4 Turn on the shaver as usual and rub it over your face for 30 to 45 seconds – no water or washing required! The soft silicone bristles will gently lift your beard hair. Step 5 Turn off the shaver, and with an EasyClick, replace the ProComfort head with the normal shaving head. Switch the shaver back on. Stretch the skin with your free hand before you shave extra sensitive areas or those that need a closer shave. This ensures a smooth glide over the skin. Step 6 Hold the shaver at a right angle (90°) to your skin and shave against the direction of beard growth. Also, remember not to shave the same areas repeatedly to reduce the risk of skin irritation. Step 7 Keep the pressure even to get the best possible shave. You don't have to press as hard as you would with a manual razor. Step 8 Clean your shaver regularly. Depending on the model, you can use the Braun Cleaning Center, which automatically cleans and lubricates the shaver at the touch of a button. Finally, we recommend you replace the cutting parts every 12-18 months to maximize performance. Don’t use too much pressure and stick with it! If this doesn't help, please discontinue use and give us a call at (800) 272-8611. We're glad to learn more and see how else we can assist.

Thank you for your inquiry, Andrew. The lock helps with ensuring the head of your device stays in place and doesn't adjust. This switch is right above your power button. If you have any other questions, please call us at 800-272-8611.