CeraVe Healing Ointment, Moisturizing Petrolatum Skin Protectant for Dry Skin Unscented - 3oz: Contains Hyaluronic Acid, Contains Ceramides
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Guests are saying
The Cerave Healing Ointment is highly praised for its effectiveness in moisturizing and repairing dry, cracked skin. Guests appreciate its formulation with ceramides and hyaluronic acid, which helps restore the skin barrier. Many find it versatile for various uses, including treating eczema, chapped lips, and dry patches. While some mention a greasy texture, the overall consensus is that it provides significant relief and hydration, making it a staple in their skincare routines.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.7 out of 5 stars with 1678 reviews
effectiveness: 4.43 out of 5
quality: 4.38 out of 5
value: 4.36 out of 5
77% would recommend
83 recommendations
1 out of 5 stars
Thumbs down graphic, would not recommend
8 May, 2026Verified purchase
(no review title)
Ne formula is nothing like the old. It is sticky and caused my skin to break out. Doen't have the slide of the old formula and doesn't give that instant healing fealing.
5 out of 5 stars
27 April, 2026
originally posted on cerave.com
New Formula Is a Genuine Upgrade
I'm actually really liking the reformulation of this product!! I can notice the difference the added glycerin makes in hydration, and the thicker consistency stays on my lips and cuticles much better instead of melting away. It feels like a proper healing ointment now, which is exactly what I was hoping for.
1 out of 5 stars
19 April, 2026
originally posted on cerave.com
No longer any good
I loved the original product! I used it every night before bed. I hate the new formula, its sticky, drys my skin out etc. Why fix what wasn't broke? Many people that used this regularly are hunting for a new product! You destroyed a great product, shame on you!
1 reply from Consumer Care Center team - 18 days ago
Hello! We're sorry to hear about your experience with our Healing Ointment. We would like to speak to you directly, if you can please give us a call at 888-768-2915 with case number 46178011. Our hours of operation are Monday through Friday 9:00 am to 5:30 pm ET. We look forward to speaking with you soon!
1 out of 5 stars
16 April, 2026
originally posted on cerave.com
Healing
[This review was collected as part of a promotion.] I’ve been using this product for years, but I recently got a new one that’s so thick it feels disgusting. This was my favorite product, and I’m so disappointed.
1 reply from Consumer Care Center team - 18 days ago
Hello! Thank you for sharing your feedback on our Healing Ointment. We’re so sorry to hear about your disappointment, especially after this product had been a favorite for years. We understand how frustrating it can be when something you know and love no longer feels the same, and we truly appreciate you taking the time to let us know. Your comments have been passed along to our team, and we hope you continue exploring more at CeraVe to find the right fit for your skincare needs!
1 out of 5 stars
12 April, 2026
originally posted on cerave.com
Formula Change, New but definitely not improved.
I used to really love this product. It worked amazing for my eczema and honestly felt better than Vaseline or Aquaphor. I swore this was my holy grail. I would buy a bottle every 2 months because of my severe eczema and relied on it constantly. But with the new formula, I don’t feel the same at all. It feels waxy and just not great. I used it right after a shower on clean, slightly damp skin, and immediately noticed the difference with the new bottle I bought. I’m really disappointed in this change. It doesn’t seem like what people wanted, and it’s honestly causing the opposite reaction of what it’s supposed to do. Now I’m going to have to find an alternative, and unfortunately they’ve lost a loyal customer.
1 reply from Consumer Care Center team - 25 days ago
Hello! Thank you for sharing your feedback on our Healing Ointment. We're so sorry to hear about your disappointment with the formula change, especially after this product had been such an important part of your skincare routine. We understand how frustrating and upsetting it can be when a longtime favorite no longer feels the same, and we truly appreciate you taking the time to share your experience with us. Your comments have been passed along to our team. We hope you will explore our other product selections to find a new favorite at CeraVe!
5 out of 5 stars
11 April, 2026
originally posted on influenster.com

Works great
This stuff really does the trick. It’s thick but not too thick where it feels heavy and oily. It helps heal dry and irritated skin without any issues. Last All day
5 out of 5 stars
9 April, 2026
originally posted on influenster.com

moisturizing
love the thickness and moisture locking of this product. it’s nice for dry and cracked lips as well as for cuticles! it has helped cure dry and red cuticles
5 out of 5 stars
Thumbs up graphic, would recommend
8 April, 2026
Best
The best is really good 🥰🥰🥰👍🏼
1 out of 5 stars
Thumbs down graphic, would not recommend
6 April, 2026Verified purchase
NEW FORMULA SUCKS!!!!
New formula sucks!!! Added Benzoic Acid which is not safe for sensitive skin. Removed Dimethicone so it’s now much thicker and doesn’t have that nice slip on the skin, I hate it now! The old formula was one of the very few safe products that kept my skin clear, not anymore. My skin was instantly red and irritated after using this new formula. Terrible!
1 reply from Cerave Product Expert team - 1 month ago
Hello Nat! We are very sorry to hear about your experience with our Healing Ointment. We would like to speak to you directly about this. Please contact us at 888-768-2915 M-F 9:00 am – 5:30 pm ET for assistance. We look forward to speaking with you!
1 out of 5 stars
5 April, 2026
originally posted on cerave.com
Huge disappointment with the change in formula
I have used the healing ointment for years and absolutely loved the old formula. I just bought a new tub of the new and improved version and I cannot use it anymore. It is so sticky and doesn’t dissolve in the skin as easily as the original. I had to return the tub and will have to find a substitute. I use your facial cleansers and other products, but this one no longer works for me.
1 reply from Consumer Care Center team - 11 days ago
Hello! Thank you for being such a loyal user of CeraVe over the years. We are truly sorry to hear that the updated formula of our Healing Ointment did not meet the high standards you’ve come to expect from us. At CeraVe, we constantly strive to enhance our products based on the latest dermatological research, but we understand that texture is a very personal preference. Your feedback about the stickiness is incredibly valuable, and we will certainly share it with our product development team.
5 out of 5 stars
4 April, 2026
originally posted on influenster.com

Better than Aquaphor
Honestly this is a pretty good healing ointment, it feels great on my lips it's basically a better version of the aquaphor petroleum jelly rub. It lasts really long on your lips feeling slick.
1 out of 5 stars
3 April, 2026
originally posted on cerave.com
really sad about formula change :(
used to love this product but the new one gives me allergies. i am really devastated because this was the only product i could use to moisturize my lips. :(
1 reply from Consumer Care Center team - 12 days ago
Hello! We are sorry to hear about the experience you had with Healing Ointment. We would like to speak with you directly about it. Please give us a call @888-768-2915, Monday through Friday, 9AM to 5:30PM EST, for assistance and provide the case #46297212. Looking forward to speaking with you. It would be helpful if you could have the product available when you call.
5 out of 5 stars
3 April, 2026
originally posted on influenster.com

A winter essential ❄️
This ointment has been a lifesaver for me during the winter. My lips were extremely dry cracked, and even had small wounds that made them very uncomfortable. Since I started using this product, I’ve noticed a huge improvement. It deeply hydrates, protects my skin, and helps heal damaged areas much faster. The texture is rich but not too heavy, and a little goes a long way. I now use it daily, especially at night, and wake up with much softer and healthier lips.
5 out of 5 stars
2 April, 2026
originally posted on influenster.com

A thick, long-lasting ointment that locks in moist
A soothing and protective ointment that deeply hydrates dry cracked skin without greasy. The packaging usually comes in a jar with a screw on lid.
5 out of 5 stars
1 April, 2026
originally posted on influenster.com

I love!
A life-saver for dry and cracked skin! I’ve been using the CeraVe Healing Ointment and it’s the only thing that really helps my super dry, rough, and cracked areas, especially in the winter. It has a thick, balmy texture that stays put and creates a barrier to lock in all that hydration. A little bit goes a long way. It doesn’t feel greasy like pure petroleum jelly, and it’s fragrance-free, which is great for my sensitive skin. I put it on my hands, elbows, and even my lips before bed, and I wake up with noticeably softer, smoother skin. Highly recommend for any type of severe dryness!
1 out of 5 stars
28 March, 2026
originally posted on cerave.com
Bad improvement
I have used this product for years to help with chafing around my panty line. Loved it! However, the “new & improved” formula is not good at all. Felt very stiff & waxy & felt like I needed to use twice as much to feel the relief. Sad as I REALLY liked this product for years.thinking I may need to switch to Aquaphor. Wish you did not need to feel a need to improve it—you just list a customer.
1 reply from Consumer Care Center team - 1 month ago
Hi there! Thank you for being a loyal CeraVe user for so many years! We’re saddened to hear the Healing Ointment isn't providing the same relief as before. Our goal in any formula refinement is to enhance the user experience while staying true to our core mission of supporting the skin’s natural barrier with dermatologist-developed ingredients. The current formula continues to feature 45% petrolatum alongside our signature three essential ceramides and hyaluronic acid to provide a protective, lanolin-free shield for the skin. A helpful tip to maximize the soothing benefits is to apply the ointment to clean, slightly damp skin, which allows the petrolatum to more effectively seal in moisture for a soft and protected feel. We value your loyalty to the brand and take your feedback regarding these changes to heart as we continue to provide essential care for all skin types.
5 out of 5 stars
17 March, 2026
originally posted on influenster.com

Best ointment
This is the ointment i chose to put on my skin the first time i did my tattoo, it did wonders, keeps my tattoo moisturize and soft, i didn’t even had peeled skin. Love this also for my hands when i get eczema it will help heal faster. Doesn’t smell like anything to me and it kind of oily but i don’t mind
2 out of 5 stars
Thumbs down graphic, would not recommend
14 March, 2026Verified purchase
New Formula
I hate the feel of this new and improved formula. I like to use this for my lips and the new formula feels thick and sticky. Its fine for use as a barrier to protect against diaper rash. If I find the old formula I'm going to but them all up.
1 reply from Cerave Product Expert team - 2 months ago
Hello Kimberly. Thank you for sharing your experience with CeraVe Healing Ointment, Moisturizing Petrolatum Skin Protectant for Dry Skin Unscented - 3oz . We understand how disappointing it is when a product you've relied on for your skin's health changes, especially when the new texture doesn't feel the same. It is true that CeraVe Healing Ointment underwent a formula refinement in late 2024/early 2025. Based on your description of it feeling "thick and sticky," you are likely noticing the impact of a few specific ingredient changes: Removal of Dimethicone: The original formula contained dimethicone, a silicone that provided a silky, "velvety" glide and helped the product feel less greasy. Its removal is the primary reason the new version feels tackier and more resistant to spreading. New Wax Blend: The switch from Ozokerite to a combination of Microcrystalline and Synthetic Waxes has made the ointment denser and more "grippy" on the skin. Higher Petrolatum Content: The active skin protectant (Petrolatum) was increased from 46.5% to 49.5%, which enhances its protective barrier but also contributes to a heavier feel. How to adjust your application: Because the new formula is denser, many users find it helpful to warm a small amount between their fingertips for a few seconds before applying. This helps the waxes soften and makes it easier to spread over dry or sensitive areas without tugging on the skin. We hope this information has been helpful. Thank you again for your feedback.
5 out of 5 stars
12 March, 2026
originally posted on influenster.com

Formulated for hydration
This healing ointment has the texture of Vaseline. But this ointment is specifically designed for cracked and chafed skin. This pairs perfectly with someone who has eczema. It is odorless but leaves your skin hydrated.
5 out of 5 stars
5 March, 2026Verified purchase
(no review title)
I use this for my granddaughter’s eczema works great