Char-Broil 2 Burner 20000 BTU Gas Grill 463664325 Black
$129.99
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3.8 out of 5 stars with 70 reviews
ease of assembly: 1.8 out of 5
quality: 3 out of 5
value: 3.27 out of 5
38% would recommend
13 recommendations
1 out of 5 stars
Thumbs down graphic, would not recommend
8 January, 2026Verified purchase
EXPLOSION HAZARD DO NOT BUY
Purchased this grill on clearance prior to moving into our new house. Unboxed and used it one time. No issues. The second use I turned it on, immediately reduced the heat to medium, and left it to heat up for 15 minutes. Returned to put my potatoes on and apparently flames shot out of the grill and melted the knob during this time. It must have been with significant force because the melted knob was on the ground when I went back out to place the potatoes. We literally could have burned our house down. We had only used this grill one time prior. I thought I’d lucked out with a good deal, but this grill is completely unsafe. Also, it was a nightmare to assemble. DO NOT BUY!!
2 out of 5 stars
Thumbs down graphic, would not recommend
2 December, 2025Verified purchase
POOR
Very poorly designed. Assembly was a nightmare as there are no written instructions only pictures. I did get it assembled correctly after several hours and the help of youtube. To much you must lift one side by shelf, which will cause screws to strip shortly. Very short fuel line and poor set up for propane tank. Durability is very poor.
1 reply from Charbroil team - 1 month ago
"We’re sorry to hear that your experience didn’t live up to your expectations. We value your feedback and are committed to making improvements. Feel free to contact us at 1-866-239-6777 so we can better understand your concerns."
3 out of 5 stars
1 December, 2025Verified purchase
(no review title)
very very complicated to assemble but otherwise a nice BBQ
1 reply from Charbroil team - 1 month ago
"We’re sorry to hear that your experience didn’t live up to your expectations. We value your feedback and are committed to making improvements. Feel free to contact us at 1-866-239-6777 so we can better understand your concerns."
5 out of 5 stars
7 November, 2025
originally posted on Char-Broil, LLC
Classic 2-burner is really great!
Assembly was easy with a very well organized instruction booklet, clearly marked and wrapped pieces, and everything well crafted for a perfect fit. I really loved all the hardware in a single blister pack with each item marked with its number AND assembly step number in the instructions. Best assembly I have ever experienced.
2 out of 5 stars
5 October, 2025
originally posted on Char-Broil, LLC
Took 2 days to put together
Even had to assemble the burner unit! Arguments and stress! Kinda cheap made.
1 out of 5 stars
13 September, 2025
originally posted on Char-Broil, LLC
Crush-it
If I had a crusher big enough I would crush it and send it back to you. First - I'm thankful there were pictures to help put it together. Secondly, it looks great all out together. That's all I got for you. The ignitor gives a very faint spark, when the electrode sparks, which is once in a blue moon. At first I thought I had a gas flow problem but the grill lights when I use a match. So, from now on I'll buy something other than a charbroil BBQ.
1 reply from Customer Care team - 4 months ago
"We’re really sorry to hear about your experience and we understand your frustration. We’d like to hear more about what happened. Please contact us directly at 1-866-239-6777."
4 out of 5 stars
9 September, 2025
originally posted on Char-Broil, LLC
new grill
Stripped threads on the lower leg brace. No indication of what to do with "tank exclusion" parts.
3 out of 5 stars
24 August, 2025
originally posted on Char-Broil, LLC
Burners
The second burner you have to light buy hand the electric igniter will not do it?
1 reply from Customer Care team - 4 months ago
"Thanks for taking the time to leave us a review! We’re happy to hear you were somewhat satisfied, though we always strive for perfection. Let’s discuss any concerns you have at 1-866-239-6777."
4 out of 5 stars
21 July, 2025
originally posted on Char-Broil, LLC
gas grill
just replaced a 3 burner that I've had for several years, it finally gave out on me
5 out of 5 stars
14 July, 2025
originally posted on Char-Broil, LLC
Great grill. Assembly directions not so much.
Grill is great. The instructions to assemble it are awful.
4 out of 5 stars
Thumbs up graphic, would recommend
14 July, 2025Verified purchase
A little tedious to put together
It took me 3 hours to put together by myself,but I loctited all the screws.I put a 20lb bottle of LP on it & it fired right up.
1 reply from Charbroil team - 6 months ago
Hey, thank you for this great rating and review! We consider any and all feedback. Make sure you follow us on social media so you can share your cooks as well as see what future deals, we may offer.
5 out of 5 stars
10 July, 2025
originally posted on Char-Broil, LLC
Good grill
We have had CharBroil in the past and have gotten a lot of use out of it. Our last grill which was not a CharBroil didn’t last very long. Looking forward to many grill seasons with this one.
2 out of 5 stars
Thumbs down graphic, would not recommend
5 July, 2025
Difficult Assembly
Assembly took several hours. Instructions were pictures and not clear. Finally found a video on YouTube that was helpful.
1 reply from Charbroil team - 6 months ago
Hey, that is very unfortunate, and I understand your frustration. If there is anything Char-Broil can do to assist you moving forward feel free to reach out to us here at Char-Broil customer care 1-866-239-6777, we are open Mon-Sat: 9AM - 7PM EST
5 out of 5 stars
Thumbs up graphic, would recommend
2 July, 2025Verified purchase
Great value grill!
Pretty straightforward build. Hooked up the propane and started right up. Great price and ready for the holiday weekend.
1 reply from Charbroil team - 7 months ago
Thank you for the positive review! We appreciate and consider any and all feedback, we are happy you are pleased with your experience with your new Char-Broil Grill. Make sure to reach out to us if you have any questions, comments, or concerns!
3 out of 5 stars
1 July, 2025
originally posted on Char-Broil, LLC
Construction nightmare
Try adding words to your diagram-only assembly instructions. Literate people will appreciate it.
1 reply from Customer Care team - 5 months ago
"Thanks for the review! We are glad to hear you had a decent experience, but we want to ensure we meet your expectations completely. Please contact us at 1-866-239-6777 so we can better understand how we can improve."
5 out of 5 stars
Thumbs up graphic, would recommend
23 June, 2025Verified purchase
instructions are not good.
For the price i paid for it, this grill has been amazing. As many people have mentioned the instructions are extremely difficult, some parts are assembled and the labeling is not well done. however, I dont feel like it's a reason to take away stars. Once assembled it heats up quickly, easy to clean and for a family of 4 it comes in handy on a regular basis!
1 reply from Charbroil team - 7 months ago
Thank you for the positive review! We appreciate and consider any and all feedback, we are happy you are pleased with your experience with your new Char-Broil Grill. Make sure to reach out to us if you have any questions, comments, or concerns!
1 out of 5 stars
21 June, 2025
originally posted on Char-Broil, LLC
hate surveys
manual was more of a step by step visual that was hard to follow as some of the parts were already pre-assembled and were not numbered/labeled so if there had been no picture could not have followed to assemble. The hose/regulator that was already attached is not long enough to safely attach to the propane tank in the position that is shown in the product guide and thus it also does not fit/rest on the bar support per the guides picture of assembly. Would not recommend this model/brand to anyone
1 reply from Customer Care team - 5 months ago
"We truly regret that your experience was not up to your expectations, and we want to ensure we can make it right. Please reach out to us at 1-866-239-6777 and we will do everything we can to address the issues you’ve raised."
5 out of 5 stars
21 June, 2025
originally posted on Char-Broil, LLC
Very happy not having use lava rocks anymore
Heats much quicker without the lava rocks and much less grease!
4 out of 5 stars
19 June, 2025
originally posted on Char-Broil, LLC
Tough Assembly
I have owned several similar CharBroil grills, but this one appears to be of much higher quality. The Product Guide with its illustrations and Parts and Hardware designations is good., but I would have appreciated additional descriptive language.
5 out of 5 stars
Thumbs up graphic, would recommend
14 June, 2025
Great smaller BBQ
So far so good! I'm mechanically inclined and it took about 2 hours to assemble. Great quality that I have gotten from last Char-Broil brand grills in the past which has made them my go-to.
1 reply from Charbroil team - 7 months ago
Thank you for the positive review! We appreciate and consider any and all feedback, we are happy you are pleased with your experience with your new Pit Boss Grill. Make sure to reach out to us if you have any questions, comments, or concerns!