Charmin Ultra Soft Septic-Safe Toilet Paper

All our rolls go through multiple quality checks before they leave our hands because we want to make sure you enjoy your go with our TP, and we're sorry to hear that wasn't the case with your recent purchase of Charmin Ultra Soft. We intentionally designed our new style of perforation for how people actually dispense. Although people do dispense all different ways, they typically are not pulling straight down on the sheet, but multi-directionally at an angle. The angled perforations are now aligned with the angled dispensing direction, which results in needing less force to dispense the sheet, vs dispensing the straight-edged sheet. To address your past experience as well with lint left behind we want to let you know that extra lint can come from one of two causes for excessive lint. First, the softness is directly related to the amount of lint; meaning, the softer the toilet paper, the more lint there will be. The second cause is lint builds up on paper manufacturing lines. In this case, we do regularly shut down our manufacturing lines to remove excess lint in an attempt to reduce the chances of it happening. We'd like to recommend giving Charmin Ultra Gentle a try if you're looking for that soft touch of Ultra Soft, but you also want a straight tear perforation. We also welcome you to call us at 1-800-777-1410, so we can help further to get you back to enjoying the go with Charmin. We're available to chat Monday-Friday 9am-6pm EST.

Tila, we're so sorry to hear your Charmin Ultra Soft isn't tearing at the perforations. With the many quality checks we have in place, this isn't what we'd expect. So we can help you further, please give us a call at (800) 777-1410.

We take the value of our products and loyalty of our users seriously and your feedback means a lot to us. In the meantime, we made a modification resulting in a slight decrease in the number of sheets on each roll and reducing the width of some rolls to make them standard for all our roll sizes. It's a tough decision any time we make a change that may impact our consumers, but we are constantly looking at our products and cost of materials needed to make them so we can keep providing you the product you love at a great value. Our Charmin is 2X more absorbent than the leading bargain brand, so you can use less. We hope you'll give Charmin Ultra Strong, and we'll be sure to share your thoughts with our Quality Team.