About this item
Highlights
- In most organizations, errors - although common and unavoidable - are rarely mentioned bottom-up.
- About the Author: JAN U. Hagen is a member of the faculty and director of Open Enrolment Programs at ESMT European School of Management and Technology, Berlin, Germany.
- 191 Pages
- Business + Money Management, Business Communication
Description
About the Book
"In most organizations, errors, although common and unavoidable, are rarely thoroughly examined. Peers may be reluctant to talk about the mistakes one of them has made, whereas superiors prefer to discuss the mistakes of their subordinates with them in private. Based on interviews with over 360 managers from a range of sectors about how they deal with error, the authors of this innovative and unique book present a framework of "open error management" and demonstrate its benefits via dramatic case studies from the aviation industry. Including compelling case studies from international aviation companies, the result is an innovative and unique approach to analyzing business strategy"--Book Synopsis
In most organizations, errors - although common and unavoidable - are rarely mentioned bottom-up. Using this example of the high risk aviation industry this book assess how active error management can work and lead to success. Using academic research and 10 actual aviation accidents cases, this book will provide compelling and informative reading.Review Quotes
'A riveting, at times thriller-like, read reading this book, and talking about how it could work in your field, might be the beginning of the change you need' - Michael Skapinker, Financial Times
'Confronting Mistakes is a remarkable book. Its gripping case studies of airline disasters will keep readers on the edge of their chairs, and its penetrating analysis is deep and sophisticated. Hagen's writing is highly accessible and engaging and will enlighten everyone from error experts to curious readers in other industries. The book is destined to be a classic in the error field.'
Amy C. Edmondson, Novartis Professor of Leadership and Management, Harvard Business School
'Human behavior is a complex ecosystem, but that is no excuse to wave a white flag of surrender. Hagen has done a masterful job of capturing the salient lessons from the high risk field of aviation and made them available to the world. A tip of the hat to a fellow warrior in the battle against human error and their often tragic consequences.'
Tony Kern, CEO, Convergent Performance, former B-1B command pilot and Chair of the US Air Force Human Factors Steering Group
'It is a truly excellent work. Everyone who reads it will take something positive away from it.'
Captain Robert L. Bragg, First Officer of PanAm 1736, 1977
'Compelling'
Andrew Hall, FT
About the Author
JAN U. Hagen is a member of the faculty and director of Open Enrolment Programs at ESMT European School of Management and Technology, Berlin, Germany. His research and teaching focus on leadership, error management, and crisis management; he is particularly interested in the way teams and organizations deal with errors. A pilot himself, he has been studying the interaction of flight crews in the cockpits of airline and military aircraft for several years as part of his research. In addition to his academic work, Jan has more than 15 years of management experience in the European financial services industry. He received his doctoral degree in business administration from Freie Universität Berlin.
