Contigo AUTOSEAL West Loop Vacuum-Insulated Stainless Steel Travel Mug with Easy-Clean Lid, 20 oz, Salt Frosted Pearl & Glacier Frosted Pearl, 2-Pack

Hello Denise! Thank you for sharing your experience with the Coleman, West Loop 3.0 Stainless Steel Travel Mug. We understand how frustrating it can be when a new lid design doesn’t perform as expected. The updated AutoSeal® lid is designed to maintain a tight seal, but the lowered mouth area can sometimes allow fluid to collect if the mug is shaken, which may cause splatter. To minimize this, we recommend: * Opening the lid fully before drinking or pouring to allow any excess liquid to drain. * Avoiding shaking the mug when it contains liquid. * Cleaning the lid thoroughly after each use to ensure the seal functions properly. We appreciate your feedback, as it helps our design team evaluate ways to improve performance and user experience in future models. For further assistance, don't hesitate to reach out to us via the official website. https://www.coleman.com/contact Coleman Consumer Care

Hello Denise! Thank you for sharing your experience with the Contigo® West Loop 3.0 Stainless Steel Travel Mug with AUTOSEAL® Lid, 20oz, 2-Pack. We’re sorry to hear that the newer lid design has not met your expectations and that the dip near the drinking hole is causing splashing and mess. We understand how frustrating this can be, especially when you’ve had a better experience with the Easy-Clean Lid on previous models. We appreciate your feedback and will share your comments with our product team as we continue to evaluate and improve our designs. Your input is valuable in helping us understand how changes affect everyday use. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out to our official website. We’re available Monday through Friday from 9 AM – 5 PM ET. Sincerely, Contigo Consumer Care Team

Hello Georgia! Thank you for sharing your feedback regarding the colors of the Contigo® West Loop 3.0 Stainless Steel Travel Mug with AUTOSEAL® Lid, 20oz, 2-Pack. We understand that sparkle and pearl finishes may not suit everyone’s taste, and we appreciate you letting us know. As an alternative, the West Loop series is also available in more classic and neutral finishes such as Matte Black, Stainless Steel, and Gunmetal. If you prefer a different style, you may also consider the Contigo® Byron Vacuum-Insulated Stainless Steel Travel Mug or the Contigo® Huron Stainless Steel Travel Mug, which come in simpler, solid color options. We value your input and will share your comments with our product team as we continue to expand our color selections. If you would like further assistance, please feel free to reach out to us. Sincerely, Contigo Consumer Care Team

Hello, thank you for taking the time to share your experience with the Contigo® West Loop 3.0 Stainless Steel Travel Mug with AUTOSEAL® Lid. We're truly sorry to hear that you're experiencing issues with leaking, especially after purchasing four of them. That’s certainly not the performance we expect from our products, and we understand how frustrating this must be. The AUTOSEAL® technology is designed to provide a 100% spill- and leak-proof experience when used correctly, so we'd like to help troubleshoot the issue and make things right. Here are a few tips that may help improve the seal performance: Check the Lid Assembly: Make sure the lid is fully twisted on until it’s secure. It can sometimes feel tight before it's fully sealed. Clean the Seal Components Thoroughly: Residue from beverages, especially sticky or creamy drinks, can prevent the seal from working properly. Be sure to remove the lid’s interior mechanism for a deep clean. Many users are unaware that the underside of the lid flips open for easy access. Avoid Overfilling: Fill only to the fill line marked inside. Overfilling can cause pressure that might affect sealing. Inspect the Rubber Gasket: Ensure the silicone gasket (the rubber ring that creates the seal) is properly seated and undamaged. If it’s missing, loose, or warped, the mug will likely leak. Push the AUTOSEAL® Button While Drinking: The lid is designed to open only when the button is pressed, and it should seal tightly when released. If you’re Still Having Issues, we stand by the quality of our products and want to ensure you’re fully satisfied. Please reach out to us. If you require our assistance, please contact us using our Contact Us form on the following website: https://www.coleman.com/support/contact-us or through LiveChat so we can help you further. We’re available Mon.-Fri. 9 am – 8 pm Eastern Time. Thank you! Coleman Consumer Care