Conversations with Things - by Diana Deibel & Rebecca Evanhoe (Paperback)

Book Synopsis

Welcome to the future, where you can talk with the digital things around you: voice assistants, chatbots, and more. But these interactions can be unhelpful and frustrating-sometimes even offensive or biased. Conversations with Things teaches you how to design conversations that are useful, ethical, and human-centered--because everyone deserves to be understood, especially you.

Review Quotes

"Conversations with Things is a wonderful resource for designers working with voice. Throughout the book, Diana and Rebecca lay out a good foundation for designers to create inclusive and accessible conversations. "--Regine Gilbert, author of Inclusive Design for a Digital World, designer and educator

"Deibel and Evanhoe teach conversation design using practical, actionable examples, and in such a way that it's a delight to read--not just another book that feels like homework." --Cathy Pearl, author of Designing Voice User Interfaces

"The UX community finally has a comprehensive but easy-to-read guide to navigate the nuanced and sometimes messy process of conversation design. " --Mark C. Webster, Director of Voice and Audio Products, Adobe

"Witty in tone and full of real-life examples, Conversations with Things thoroughly covers the topic of conversation design from the basics of prompt-writing to the complexities of multimodal interactions. I highly recommend this book for experts and novices alike. " --Lisa Falkson, Senior VUI Designer, Amazon