Critical Conversations in Healthcare, Third Edition - 3rd Edition by Cheri Clancy (Paperback)

About the Book

"This book reveals the key factors behind how others perceive us when we communicate with them-things like attitude, body language, and word choice. But it goes even further to discuss the neurochemicals that drive these perceptions. Understanding all these different factors can help us approach conversations and communications with openness to promote superior outcomes. Armed with the knowledge and skills you'll gain from reading this book, you'll be able to quickly identify when a conversation isn't going the way you intended and get things back on track"--

Book Synopsis

Have you ever wished for help finding the right words when you are midway through another difficult conversation with a colleague, manager, or patient? Critical Conversations in Healthcare, Third Edition, provides scripts and scenarios to facilitate better, more effective communication in healthcare settings. This third edition of Critical Conversations in Healthcare feature do's and don'ts, reflective questions, and practical tools to help you improve your on-the-job interactions. Whether you are new to the bedside or CEO of a major healthcare facility, this fully revised third edition will show you how to:

Communicate mindfullyInterpret body languageDeal with gossip and harassmentAddress workloads and management stylesOvercome conversation trapsImprove the patient experienceWork with frustrated families, angry physicians, and uncooperative colleagues

Review Quotes

"Critical Conversations in Healthcare, 3rd Edition, imparts useful tools and resources to enhance effective communication using not only verbal means but also other influences including body language, tone, and mindfulness. Cheri's approach enables the reader to pause, take a breath, lean in, and listen with clarity and confidence. Regardless of position or title, healthcare professionals from the bedside to the boardroom will discover Critical Conversations in Healthcare as a complement to enhance competency and purpose in managing communication to promote 'win-win' results."

-Martin S. Manno, PhD, RN, NEA-BC, CEN

Associate Chief Nurse, Medical Center Education and Library Services

Corporal Michael J. Crescenz VA Medical Center

Philadelphia, PA

"Cheri Clancy's Critical Conversations in Healthcare is a superb and inclusive primer on the importance of communication skills for practicing nurses. It covers multiple frameworks including emotional intelligence and competence as they inform interpersonal skills development and execution, often in difficult circumstances. This well-crafted translational work is organized around practical guidelines and application of effective, actionable techniques across contexts, including organizational culture and behavior. It is a wonderful resource on conversational know-how in healthcare."

"Cheri Clancy delivers once more with this essential guide for healthcare professionals navigating intricate conversations. Packed with practical insights and strategies, this book empowers readers to communicate effectively and compassionately in difficult scenarios, ultimately enhancing patient outcomes and interprofessional relationships."

-Bob Dent, DNP, RN, FACHE, FAAN, FAONL

Chief Nursing Officer, Emory Healthcare

President, Dr. Bob Dent, LLC

"The third edition of Critical Conversations in Healthcare could not have been more timely. The pandemic and its aftermath, compounded by the social and political polarization of recent years, have made meaningful conversations both more important and more challenging than ever before. This book offers a complete and easy-to-follow formula for choosing the right words, right tone, and right body language for every situation. Thoroughly researched and documented yet easy to use, this is a must-read for everyone in a healthcare leadership role."

-Joe Tye, MHA, MBA

Consultant, speaker, and author

Adjunct Assistant Professor, University of Iowa College of

Public Health's Department of Health Management and Policy