Ella Jayne Gusseted Firm Plush Down Alternative Side/Back Sleeper Pillow, Set of 2- King

Thank you for your feedback. We are sorry to hear about your experience and would like to clarify for future shoppers that out of the thousands of pillows we sell, arriving "lumpy" is not a typical characteristic. Because our down alternative pillows are highly compressed for shipping, sometimes the fibers need a bit of help to reach their intended smooth, high-profile loft. We recommend placing the pillows in the dryer on low heat for a few minutes; this simple step allows the fill to fully expand and reach the plump, supportive density they were engineered for. Regarding the condition of your package, Ella Jayne products are always shipped in secure, professional packaging. A box arriving broken open on both ends indicates significant mishandling during the shipping process, which likely contributed to the poor first impression of the product. We recommend contacting Target customer service to report the damaged delivery so they can assist you with your return. We stand behind our quality standards and are confident that a properly handled and fluffed set provides the excellent support our customers expect.