Q&A(17)
Q: Are there lids for ember mug?
A: no lids. I put a silicone lid on mine if my coffee sits for awhile. this extends the length of the charge.
submitted byRobshop - 3 years agoA: Hi there! We currently don't have lids for the Ember mug at this moment, (Just our Travel Mugs). We'd be happy to pass this interest along to our team!
submitted byEmber, Inc. - 4 years agoBrand expertA: Don’t buy from this company. Mine died after 4 months and they never responded to my many requests for help or a replacement
submitted byChristineg - 5 months agoA: Ember now has lids for both the 10oz and 14oz ceramic mugs! The great thing about the lid is it not only helps prevent spills, it doubles the life of the battery!
submitted byBrand Expert - 2 years ago
Q: Does the white version stain at all, and if so is it easy to clean/remove the stain?
A: Hi Matt, thanks for reaching out! For best care and maintenance, we would recommend rinsing your mug with water soon after finishing your beverage to avoid letting it sit on the paint for too long. For best results, we also recommend hand-washing the Ember with warm water, mild dish soap, and a soft sponge.
submitted byEmber, Inc. - 5 years agoBrand expertA: I have two white mugs. both are stained and I do take care of them. I will not buy the white again. other than that, I love the ember mugs.
submitted byRobshop - 3 years agoA: Mine stained in about a month. And I rinse mine every day I use it and probably a handwashing once a week.
submitted byNH - 4 years ago
Q: What is the battery life of the Ember Mug?
A: The Ember Mug has an 80-minute battery life when fully charged.
submitted byAI Shopping Assistant - 3 months agoAi generated
Q: How does the mug indicate the right temperature?
A: The smart LED on the mug indicates when your beverage has reached the desired temperature.
submitted byAI Shopping Assistant - 3 months agoAi generated
Q: What materials are used to make the Ember Mug?
A: The Ember Mug is made from polycarbonate, stainless steel, and plastic.
submitted byAI Shopping Assistant - 3 months agoAi generated
Q: Can the mug be fully immersed in water?
A: Yes, the Ember Mug is fully submersible up to 1 meter deep.
submitted byAI Shopping Assistant - 3 months agoAi generated
Q: What platforms does the Ember app support?
A: The Ember app is compatible with both iOS and Android devices.
submitted byAI Shopping Assistant - 3 months agoAi generated
Q: how much does it weigh
A: The Ember Mug in its box with the included charging coaster and power adapter weighs approximately 3 lbs. The Mug itself weighs about a pound.
submitted byEmber, Inc. - 3 months agoBrand expert
Q: From what area does the heat from the mug come from? The bottom only? Or on the sides as well?
A: The 14oz Ember Mug has heaters at the bottom of your Mug. The walls of the Mug are made of ceramic-coated solid stainless steel so that you can feel the comfortable warmth of the Mug and its contents as you drink.
submitted byEmber, Inc. - 3 months agoBrand expert
Q: Is the inside of the mug ceramic lined or stainless steel?
A: The Ember Mug is constructed with solid food-grade stainless steel and has a proprietary ceramic coating that gives it the look and feel of a classic ceramic mug.
submitted byEmber, Inc. - 9 months agoBrand expert