Expo 7ct Asst with Cloth Promo Pack

Hello Melissa! We sincerely apologize for the disappointing experience you had with the Expo 7ct Assorted with Cloth Promo Pack. We understand your concern that the markers bled excessively, caused staining on your fingers, and left smudges on your calendar, which is not the performance you expect from Expo products. Tips that may help: 1. Avoid direct contact with skin or wear gloves to prevent staining. 2. Shake markers gently before use to ensure more controlled ink flow and reduce bleeding. 3. Test markers on a small area before full use to ensure the ink behaves as expected. 4. Store markers horizontally with caps tightly closed to maintain consistent performance. If the issue continues across multiple markers, we encourage you to contact our customer support team for assistance, please reach out to us using our Contact Us form or Live Chat so we can help you further. We’re available Mon.-Fri. 9 am – 5 pm Eastern Time. Thank you! ExpoMarker Consumer Care

Hello! We sincerely apologize for the disappointing experience you had with the Expo 7ct Assorted with Cloth Promo Pack. We understand your concern that certain colors, such as magenta, royal blue, and black, faded or bled when writing, which made your chore list appear unattractive even before erasing. Tips that may help: 1. Shake markers gently before use to ensure even ink flow and reduce fading or bleeding. 2. Test markers on a small area of the whiteboard first to check color performance. 3. Store markers horizontally with caps tightly closed to maintain consistent ink quality. 4. Clean your whiteboard regularly to prevent residue buildup that can affect marker performance. If the issue continues across multiple markers, we encourage you to contact our customer support team for assistance, please reach out to us using our Contact Us form or Live Chat so we can help you further. We’re available Mon.-Fri. 9 am – 5 pm Eastern Time. Thank you! ExpoMarker Consumer Care

We sincerely apologize for the negative experience you had with the Expo 7ct Assorted with Cloth Promo Pack. We understand your concern that the markers are hard to write with, awkward in size for both small and large writing, and that they stained both your whiteboard and your fingers. Tips that may help: 1. Wipe the tips with a dry cloth before writing to improve flow and reduce blotting. 2. Use a microfiber cloth instead of paper towels when erasing to limit staining and residue. 3. Store markers horizontally with caps tightly closed to maintain ink consistency. 4. For stained boards, try using a small amount of isopropyl alcohol or the Expo cleaner spray for deeper cleaning. If the issue continues across multiple markers, we encourage you to contact our customer support team for assistance, please reach out to us using our Contact Us form or Live Chat so we can help you further. We’re available Mon.-Fri. 9 am – 5 pm Eastern Time. Thank you! ExpoMarker Consumer Care

Hello Machado! Thank you for your feedback. It seems the Expo markers you received smudge even after drying for several days, which may indicate a defective batch. Tips for you: 1. Test the markers on a different surface to rule out surface-specific smudging. 2. Store markers horizontally and ensure caps are secure to prevent leakage or drying issues. 3. Contact customer support with proof of purchase, as some retailers may offer replacements even without the original box. If you have any more questions, please reach out to us using our Contact Us form or Live Chat so we can help you further. We’re available Mon.-Fri. 9 am – 5 pm Eastern Time. Thank you! EXPO Marker Consumer Care