From Chaos to Calm - (Power, Purpose, and Promise of Solution-Focused Communicatio) by Bill Crawford (Paperback)

About the Book

Crawford teaches readers how to effectively deal with the difficult people and conflict that cause such disruption in everyday lives.

Book Synopsis

Rude, obnoxious, defensive, demanding, arrogant... Ever notice how difficult people bring conflict and complication to your life?

Dr. Bill Crawford's From Chaos to Calm brilliantly explains:

The underlying causes of conflict
How simple disagreements can so quickly turn into a vicious cycle
How you can tap into the internal motivation of "difficult people" so they interpret what you have to say as valuable information
From Chaos to Calm provides a tested and proven plan to deal with conflict more proactively and to interact with people in a way that diffuses conflict before it starts, without ignoring the problem or sweeping it aside. Bill Crawford will help you understand and apply this knowledge to your employers, employees, co-workers, customers, friends, and even family, greatly reducing stress and allowing for better communication.

About the Author

Bill Crawford: Bill Crawford, Ph.D. (Houston, TX) In addition to holding a doctorate in Counseling Psychology from the University of Houston, Dr. Crawford is a licensed psychologist, author of four books, organizational consultant and speaker. Over the last 26 years he has created over 3300 presentations for such organizations as Sprint, Shell, The American Medical Association, PBS, and many other organizations and professional associations both nationally and internationally.