gemz Light As Air nourishing conditioner, color safe - 5ct

Thank you for providing feedback on our GEMZ Light As Air Conditioner. We're so glad you loved our adorable packaging and found the product easy to use. However, we are sorry to hear that you found the texture weird, that it didn't break down properly, and that your hair wasn't tamed. That's not the kind of experience we want for our consumers and we'll be sure to handle this with the rest of our team. In the meantime, we'd love to help! To get the product to fully dissolve, be sure to use lukewarm water and let the GEMZ soak for at least 3 seconds or until it's completely translucent before you begin lathering. Also, you may want to try a richer conditioner to help tame your hair. Consider trying our Profound Moisture Conditioner instead. We'd love to hear more from you. When you have the time, please write to us through our Contact Us page.

Thank you for sharing some honest feedback on our GEMZ Light As Air Conditioner. It's so great to hear that you enjoyed our shampoos and this product's fragrance and idea! However, it does upset us to hear that the product didn't seem to break down properly and there was some product wasted. You can be sure that we're handling this with the rest of our team. In the meantime, if you're not already, please be sure to use lukewarm water and let the GEMZ soak for at least 3 seconds or until it's completely translucent before you begin lathering. We'd be happy to assist you further. When you have the time, please feel free to write to us through our Contact Us page.

Thank you for reaching out about our GEMZ Light As Air Conditioner. We are so sorry to hear that you seemed to experience some hair loss and that the product didn't seem to break down properly. That's definitely not the kind of experience we want for our consumers and we will be sure to address this with the rest of our team. We'd like to assure you that our testing does not indicate that GEMZ hair care products contribute to or speed up hair loss. We have a rigorous process to ensure the safety and quality of our products and comply with standards set by external regulatory agencies. If you continue to experience significant hair loss, please consult your doctor. Also, in order for the product to dissolve completely, we recommend using lukewarm water and let the GEMZ soak for at least 3 seconds or until it's completely translucent before you begin lathering. We would like to hear more about your experience. When you have the time, please write to us through our Contact Us page.Thank you for reaching out about our GEMZ Light As Air Conditioner. We are so sorry to hear that you seemed to experience some hair loss and that the product didn't seem to break down properly. That's definitely not the kind of experience we want for our consumers and we will be sure to address this with the rest of our team. We'd like to assure you that our testing does not indicate that GEMZ hair care products contribute to or speed up hair loss. We have a rigorous process to ensure the safety and quality of our products and comply with standards set by external regulatory agencies. If you continue to experience significant hair loss, please consult your doctor. Also, in order for the product to dissolve completely, we recommend using lukewarm water and let the GEMZ soak for at least 3 seconds or until it's completely translucent before you begin lathering. We would like to hear more about your experience. When you have the time, please write to us through our Contact Us page.