Greenworks POWERALL 22" 24V Cordless Laser Cut Hedge Trimmer Kit with 4.0Ah Battery & Charger: 3-Year Warranty, Lithium-Ion

Hello Magoo. Thank you for sharing your feedback — we truly appreciate hearing about your experience. We're sorry to learn that the unit didn’t fully meet your expectations. Our 24V line is designed for light-duty tasks around the home. If you are tackling more demanding jobs, you may benefit from a higher voltage tool. In general, the higher the voltage, the more power the unit provides — making it easier and safer to complete heavier-duty work. While higher-voltage tools typically come at a higher price point, they can be a worthwhile investment depending on your specific needs. You can take a look at our 60V or 80V online here 60V Hedge Trimmers: https://www.greenworkstools.com/collections/hedge-trimmers?uff_qzw0l9_metafield%3Aattribute.voltage=60V 80V Hedge Trimmers https://www.greenworkstools.com/collections/hedge-trimmers?uff_qzw0l9_metafield%3Aattribute.voltage=80V We offer a wide range of options to suit various household tasks, and we would be happy to help you find the right tool for the job. If you would like personalized recommendations or more information, please do not hesitate to reach out via Live Chat on our website (www.greenworkstools.com) or give us a call at 1-888-909-6757. We are here to help.

Hello UT fan. Thank you for your review. We would love to hear what you think of the unit when you give it a try! We always appreciate customer feedback on our products. We apologies for any issues you are experiencing while trying to register your new tool. There appears to be a technical issue with the registration page. We are working to get it back online as soon as possible In the meantime, you can register the tool either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30am – 5pm EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. So, our experts can help you register the hedge trimmer. Please have your receipt, model and serial number with you at the beginning of the call. *Business hours are subject to change.

Hello DMgw, Thank you for taking the time to share your experience. We are sorry that your order arrived with some cosmetic imperfections. This is not an experience we would want for our customers to have. One of our team members will be contacting you soon, please keep an eye out for an email from us shortly so that we can further support you. If you have not yet heard back from us, please check your junk or spam folder our response may have landed there.

Hello Jerzy Achruk, Thank you for your review. We are sorry to hear about the experience you have encountered with this battery / charger. Here are a few troubleshooting suggestions to check out. 1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged. 2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated. 3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction. Should you continue to experience a problem with the battery / charger, please contact us at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charger so that we can complete troubleshooting with you and gather necessary unit information.