Greenworks .065" Single Line Replacement String Trimmer Spool

Thank you for your feedback. We are sorry to hear that the spool was not wound in a way that allowed for smooth line feeding and understand how frustrating it is to have to stop and dig out the line during use. In some cases, the line end may become tucked under during handling or shipping, so we recommend pulling a short length of line out and re-seating it through the eyelet before use to help ensure proper feed. It may also help to lightly unwind and rewind a small portion of the line to relieve any binding and confirm the spool is installed correctly in the trimmer head. We appreciate you bringing this to our attention and will share your comments with our product team for review. If the issue continues, our success team would be happy to assist further or help explore alternative options. They can be reached either using the online chat function, on Greenworks Tools page, or by calling 1-888-909-6757.

Hello Riverviewyards, We're sorry to hear about your experience when using the string trimmer. It sounds like you will need to contact us directly as some further information would be required to better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask is that you have access to the unit, battery, and charger so that we can complete troubleshooting with you and gather the necessary unit information.