Greenworks Stud Finder

Hello Jill. We are sorry to hear about this experience. We can understand how frustrating it is to wait several days for a product to arrive, only to run into an issue before you can even start using it. It may be worth removing the battery and checking that it is fully seated in the compartment with the contacts aligned correctly. When reinstalling the cover, make sure the tabs on one side are inserted into their slots first before pressing the opposite side into place. If the battery sits even slightly out of position, the cover may not close evenly or latch properly. If the cover still will not fit flush after these steps, there may be an issue with the cover or battery compartment itself. For additional guidance, the Greenworks YouTube channel offers helpful product setup and troubleshooting videos. If the cover continues to fit improperly, our Customer Success team would be happy to help investigate further and find a solution. They can be reached through the online chat on the Greenworks Tools website or by calling 1-888-909-6757. We appreciate you taking the time to share your feedback.

Hello Kag. Thank you for your feedback. We are sorry to hear you had difficulty getting started with the stud finder. This tool requires a 9V battery (not included). The battery compartment is located on the back of the unit and the cover should slide downward to access the battery bay. If the cover does not move easily, please ensure any protective packaging or tabs have been removed and avoid using excessive force. If you continue to have difficulty opening the compartment or operating the tool, please contact our Customer Success team through the online chat feature on the Greenworks Tools website or by calling 1-888-909-6757. We will be happy to assist. You can also visit the Greenworks YouTube channel for helpful product tips and guidance.

Hello Emma. Thank you for your feedback. We are sorry to hear that your stud finder is providing inconsistent readings. In some cases, inaccurate readings can be caused by calibration, battery condition, or scanning technique. For best results, place the tool flat against the wall in an area where no stud is present before powering it on, as starting over a stud or other object can affect calibration. We also recommend using a fresh, high-quality alkaline battery and moving the tool slowly and steadily across the wall while scanning. We want to ensure your tool is working properly and would be happy to assist further. Please contact the Greenworks Customer Success Team at 1-888-909-6757 or through our online support center so we can troubleshoot the issue and help resolve your concerns.

Hello Breanna. We are sorry to hear about your experience with the stud finder. It is frustrating when a tool does not reliably detect studs. Electronic stud finders can sometimes give inconsistent readings if they detect changes in wall density from pipes, wiring, or variations in drywall thickness. Moving the finder too quickly or tilting it while scanning can also cause false readings. We recommend scanning slowly and keeping the device level. If the problem persists, we recommend contacting our customer support team for assistance with properly submitting a warranty claim. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30AM – 5PM EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. Saturday: 9AM to 5PM EST. Sunday: 9AM to 5PM EST. So, our experts can discuss your experience; please have your stud finder tool with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided. *Hours are subject to change.