Head & Shoulders Clinical Strength Dry Scalp Rescue Shampoo 13.5oz Twin Pack, for Stubborn Dandruff

Thank you so much for sharing your thoughts on our Head and Shoulders Clinical Strength Dry Scalp Shampoo. We’re truly sorry to hear about your disappointment with the changes and that you’ve experienced a burning sensation. Please know that our goal is to enhance your experience while continuing to deliver the superior benefits you expect from us. We want to assure you that we’re passing along your feedback to our Health and Safety Team as well as to our Head and Shoulders Team. The product does contain menthol, which is intended to provide a cooling and refreshing sensation. However, this experience can vary widely among individuals; while some may find it cool or tingling, others might feel it as warming, though it shouldn’t be uncomfortable. If you do feel any discomfort, please rinse your scalp thoroughly with water and discontinue use. We genuinely care about your experience and would love to hear more about what happened. When you have a moment, please reach out to us at (800) 723-9569 or send us an email through the Contact Us page on our website.

Thank you so much for taking the time to leave a review on our Head and Shoulders Clinical Strength Dry Scalp Shampoo. We're so sorry to hear that you don't like the changes we made and will be sure to pass your comments along to our Health and Safety Team as well as to the rest of our Head and Shoulders Team. We can assure you that our aim was to provide you with the same great benefits you have come to expect from our Clinical Strength Shampoo with out any compromises to your experience. It's worth noting that we put forth a lot of effort in research and consumer product testing in order to create features that we believe our consumers will enjoy. We do understand that scent can be a preference and that those preferences vary from one individual to the next. Also, it important to understand that although all of our ingredients have been evaluated and tested for their safety and efficacy when used as directed, we still recognize that some consumers might have personal sensitivities that can render certain ingredients or formulations as unusable. If this is the case we recommend that you discontinue use of the product and encourage you to reach out for further assistance. We are genuinely interested in the experiences of all our consumers and would love to learn more about yours. Please don't hesitate to give us a call at (800) 723-9569 or send us an email via the Contact Us page on our website.

Thank you for getting in touch about our Head and Shoulders Clinical Strength Dry Scalp Rescue Dandruff Shampoo. We value your loyalty and are sorry to hear that one of your favorite formulations is no longer available. We understand how upsetting this may be but please know that we are sharing your comments with the rest of our team. Please know decisions to discontinue products or introduce new ones are thought out very carefully. We always want to bring you the latest innovations, and sometimes this means we have to say goodbye to older or favorite products, especially if demand isn’t high enough to keep making them. You may be happy to know that we still offer our Clinical Strength Dandruff Defense Dry Scalp Rescue Conditioner with Manuka Honey. We'd love to hear more from you. When you have the time, please write to us through our Contact Us page.