Head & Shoulders Clinical Strength Dry Scalp Rescue Herb Floral Shampoo - 13.5 fl oz

Thank you for getting in touch about our Head and Shoulders Clinical Strength Dry Scalp Rescue Shampoo. Your loyalty to our brand is greatly appreciated. However, we are deeply sorry to hear about your more recent experience. This has been so unexpected and we are sure this may have been devastating for you. Please know that we will be handling this with our Health and Safety team as well as the rest of our Head and Shoulders team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. If you haven't already, we ask that you discontinue from using the product. When you have the time, please give us a call at (800) 723-9569 or send us an email through our Contact Us Page.

Thank you for reaching out about our Head and Shoulders Clinical Strength Dry Scalp Rescue Shampoo. Your loyalty has been more than appreciated and we are so sorry to hear about your more recent experience. What you have shared here has been so unexpected and we can only imagine how upsetting this may have been for you. Please know that Safety is our highest priority and we have tested our products thoroughly to ensure they are safe when used as directed. However we understand that some consumers may have personal sensitivities and cannot tolerate a specific formulation. If you haven't done so, we do recommend you discontinue from using the product. Please know that this will be addressed with our Health and Safety team and the rest of our Head and Shoulders team. Also, regarding the greasiness you mentioned, it could be that the product wasn't thoroughly rinsed from your scalp. With your next shampoo, be sure your scalp has been fully rinsed as it could leave the hair oily. It could have also been that the product was too hydrating for your hair needs. We recommend using a lighter shampoo and see if it makes a difference. When you have the time, please write to us through our Contact Us page so we can better assist you.

We appreciate you for reaching out in regards to our Head and Shoulders Clinical Strength Dry Scalp Rescue Shampoo. We value your loyalty and are so glad you had such a great experience in the past. However what you've shared about your recent experience has been so unexpected and we can only imagine how upsetting this may have been for you. We would like to share our deepest of apologies while also assuring you that we will be handling this with our Health and Safety team. Please know that none of our products can cause dandruff or make your condition worse. Safety is our highest priority and we have tested all of our products to ensure they are safe when used as directed. Still, we do understand that some consumers may have personal sensitivities and cannot tolerate specific ingredients or formulations. If you haven't done so already, we ask that you please discontinue from using the product. When you have the time, please write to us through our Contact Us page so we may better assist you.

Thank you for your feedback on Head & Shoulders Clinical Strength Dry Scalp Rescue Herb Floral Shampoo. We are thrilled that the product cleared your scalp in two washes. However, we are sorry to hear you were dissatisfied with the scent that was left after drying. Your report is unexpected and we will pass your comments along to our Quality Assurance Team. We want you to know we have strict controls to check the quality of our products throughout the manufacturing process so that they should reach you in the best possible condition. We’d like you to know if you use a bar of soap at the same time as a shampoo, it may produce an unpleasant ammonia smell. Some cleansers in some shampoos can react with soaps, forming small amounts of ammonia. The chemical reaction is not dangerous and can happen with many different shampoos and soaps. Please feel free to call us at(800) 723-9569 or email us through our Contact Us page for further assistance.

Thank you for your feedback on Head & Shoulders Clinical Strength Dry Scalp Rescue Herb Floral Shampoo. We are sorry to hear of your son’s experience and we will pass your comments along to the Health & Safety Team. We expected your son to receive the same great benefits with the new formula. We want you to know all of our products are evaluated to be safe when used as directed. We recommend discontinuing use of the product. We’d love to hear more about your son’s experience, so please feel free to call us at (800) 723-9569 or email us through our Contact Us page.

We appreciate your feedback on Head & Shoulders and your loyalty! Please know that decisions to change formulas are thought out very carefully. Consumer purchasing patterns and ongoing consumer research are taken into consideration when making such important decisions. We always want to bring you the latest innovations, and sometimes this means we have to say good-bye to older or favorite products, especially if demand isn’t high enough to keep making them. We're sorry to hear that you haven't experienced the desired relief from flaking, itching, and dandruff. We understand how frustrating this can be, and we want to help resolve this issue for you. To effectively control your symptoms, it's crucial to use Head & Shoulders a minimum of 2 days a week for at least 6 weeks. In regard to fragrances, they are a personal preference, and your feedback is important to us. We have many versions available and hope that you can find one you like. We appreciate you letting us know, and we will be sharing your comments with our product development team. Please feel free to reach out to us through our Contact Us page at HeadandShoulders.com or give us a call at 800-723-9569 so we can assist further!

We sincerely appreciate you taking the time to share your thoughts on our Head and Shoulders Clinical Strength Dry Scalp Rescue Shampoo. We're genuinely sorry to hear that the scent didn’t meet your expectations. Creating products that resonate with our customers is a passion of ours, and we put significant effort into research and testing to ensure we offer the best. We fully understand that everyone has unique preferences, and your feedback is invaluable to us. Rest assured, I will forward your comments to our dedicated team for consideration in future improvements. At Head and Shoulders, your satisfaction is our top priority, and we are committed to enhancing your experience. If you would like to discuss your feedback in more detail, please feel free to reach out at (800) 964-1947 or send us an email through our website’s Contact Us page. Thank you once again for your insights!

Thank you so much for sharing your thoughts on our Head and Shoulders Clinical Strength Dry Scalp Shampoo. We’re truly sorry to hear about your disappointment with the changes and that you’ve experienced a burning sensation. Please know that our goal is to enhance your experience while continuing to deliver the superior benefits you expect from us. We want to assure you that we’re passing along your feedback to our Health and Safety Team as well as to our Head and Shoulders Team. The product does contain menthol, which is intended to provide a cooling and refreshing sensation. However, this experience can vary widely among individuals; while some may find it cool or tingling, others might feel it as warming, though it shouldn’t be uncomfortable. If you do feel any discomfort, please rinse your scalp thoroughly with water and discontinue use. We genuinely care about your experience and would love to hear more about what happened. When you have a moment, please reach out to us at (800) 723-9569 or send us an email through the Contact Us page on our website.

Thank you so much for taking the time to leave a review on our Head and Shoulders Clinical Strength Dry Scalp Shampoo. We're so sorry to hear that you don't like the changes we made and will be sure to pass your comments along to our Health and Safety Team as well as to the rest of our Head and Shoulders Team. We can assure you that our aim was to provide you with the same great benefits you have come to expect from our Clinical Strength Shampoo with out any compromises to your experience. It's worth noting that we put forth a lot of effort in research and consumer product testing in order to create features that we believe our consumers will enjoy. We do understand that scent can be a preference and that those preferences vary from one individual to the next. Also, it important to understand that although all of our ingredients have been evaluated and tested for their safety and efficacy when used as directed, we still recognize that some consumers might have personal sensitivities that can render certain ingredients or formulations as unusable. If this is the case we recommend that you discontinue use of the product and encourage you to reach out for further assistance. We are genuinely interested in the experiences of all our consumers and would love to learn more about yours. Please don't hesitate to give us a call at (800) 723-9569 or send us an email via the Contact Us page on our website.

Thank you for getting in touch about our Head and Shoulders Clinical Strength Dry Scalp Rescue Dandruff Shampoo. We value your loyalty and are sorry to hear that one of your favorite formulations is no longer available. We understand how upsetting this may be but please know that we are sharing your comments with the rest of our team. Please know decisions to discontinue products or introduce new ones are thought out very carefully. We always want to bring you the latest innovations, and sometimes this means we have to say goodbye to older or favorite products, especially if demand isn’t high enough to keep making them. You may be happy to know that we still offer our Clinical Strength Dandruff Defense Dry Scalp Rescue Conditioner with Manuka Honey. We'd love to hear more from you. When you have the time, please write to us through our Contact Us page.