Head & Shoulders BARE Itchy Scalp Relief Anti-Dandruff Shampoo - 13.5 fl oz

Thank you so much for reaching out about your experience with Head and Shoulders BARE Itchy Scalp Relief Shampoo. We're really sorry to hear that the scent wasn't to your liking and that you didn’t feel the relief you were hoping for. Your feedback is super important to us, and we’re sharing your thoughts with our Quality Assurance Team and the whole Head and Shoulders crew. It might be helpful to know that dandruff and itching are often linked to a specific microbe on the scalp. While everyone has this microbe, some people are a bit more sensitive to it, which can lead to irritation, flaking, and redness. To help manage these symptoms, we suggest using Head & Shoulders at least 2 times a week for at least 6 weeks. For the best results, try using it every time you wash your hair. And even after your scalp feels better, continuing with the product will help keep it itch-free in the long run! We truly care about your satisfaction and would love to hear more about your experience. Whenever you have a moment, feel free to give us a call at (800) 723-9569 or drop us an email through the Contact Us page on our website.

We appreciate you for reaching out about our Head and Shoulders BARE Itch Relief Shampoo. We would like to express our deepest of apologies for your past experiences. What you've shared here has been so unexpected and we are sure this may have been very frustrating. Please know that this will be handled with our Health and Safety team as well as the rest of our Head and Shoulders team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. If you haven't already, we ask that you discontinue from using the product. Also, it's important to know that losing between 50 and 100 hairs a day is considered normal. However, we also acknowledge that extensive hair loss can be distressing. There are various factors that can contribute to significant hair loss and we strongly recommend speaking to your doctor who can provide you with personalized guidance and explore potential causes. We want to assure you that our hair care products are safe for use and do not cause or accelerate hair loss. Our products undergo thorough development and testing to ensure their safety and effectiveness. We also have strict quality controls in place, and millions of people trust and use our products every year. Regarding your hair feeling a bit oily, the product you used may have been too hydrating for your hair type or it wasn't properly rinsed. If you rinsed your hair thoroughly and still had a oily residue, you may want to try using a less hydrating shampoo. When you have the time, please write to us through our Contact Us page so we may better assist you.

Thank you for your feedback on Head & Shoulders Bare Itchy Scalp Relief Anti-Dandruff Shampoo. We appreciate your loyalty to our products. However, we are sorry to hear you haven’t experienced the desired relief from itching. We understand how frustrating this can be, and we want to help resolve the issue for you. We also want you to know all of our products are thoroughly evaluated and proven to be safe and effective when used as directed. Yet, we do realize that some consumers have personal sensitivities which make them unable to tolerate a specific ingredient or formulation. If you haven’t already done so, we do recommend that you discontinue using the product. To effectively control the irritation, itching, flaking and redness, it is crucial to use Head & Shoulders a minimum of two days a week for at least six weeks. For optimal results and long term efficacy, we recommend using it every time you shampoo your hair. Please feel free to call us at (800) 723-9569 or email us through our Contact Us page for further assistance and product recommendations.

Thank you for your review on Head & Shoulders Bare Itchy Scalp Relief Anti-Dandruff Shampoo. We are sorry to hear you were dissatisfied with your recent purchase. This is not the experience we want you to have and your report is unexpected. Rest assured we are sharing your comments with the rest of our team. As you likely know, hair can look or feel dry if it is not conditioned enough. It’s possible you may not be using the correct version for your hair type. We recommend using a rich conditioner after your shampoo or use a leave-in conditioner instead of one you rinse out. In reference to the residue felt, that could be caused by using too much product or a product that is not suitable for your hair type. Please feel free to give us a call at (800) 723-9569 or email us through our Contact Us page for further assistance or product recommendations.

We appreciate you for providing feedback on our Head and Shoulders Bare Itchy Scalp Relief. We're so glad that you had such a positive experience with our product, that you enjoyed the scent, it's packaging, and that your hair was left feeling soft. Still, it is disappointing that you felt your hair feeling a bit dry. This isn't the kind of results we want for our consumers but just know that we are reporting this to the rest of our team. As you may already know, hair being dry is usually a sign of it not being conditioned well enough. For a better experience, we recommend using an anti-dandruff conditioner along side your shampoo so your hair gets the moisturization benefits it needs. We'd love to assist you further. When you have the time, feel free to write to us through our Contact Us page so we may do so.

Thanks for sharing your thoughts on our Head and Shoulders Bare Itch Relief Shampoo. It's always a great thing when we hear how neat our packages are or how great our product smells, yet it's disheartening to find that it did not give you the relief from dandruff that you had expected. Our mission is to craft products that not only make our consumers feel great when using them but also deliver the results they need, so to hear that we fell short of this is a disappointment. You can be confident that we are sharing this information with our Quality Assurance Team as well as with the rest of the Head and Shoulders Team. It's important to understand that dandruff is caused by a sensitivity to a microbe found on the scalp that can lead to flaking, itching, and redness. For optimal results and long-term efficacy, we recommend using Head and Shoulders every time you wash. At a minimum, twice a week for the next six weeks, and continuing its use even after your symptoms have subsided. For even more effectiveness, you may want to consider pairing our shampoo with a Head and Shoulders conditioner. Please know that the safety of our products remains a top priority. We can assure you that all of our ingredients have been carefully assessed for their safety and effectiveness when used as directed. We would love the opportunity to learn more from your experience and assist you with finding the best product for your hair care needs. Please don't hesitate to give us a call at (800) 723-9569 or send us an email through the Contact Us page on our website. We're here to help!