Head & Shoulders Bare Anti Dandruff Pure Clean Shampoo, Sulfate Free - 13.5 fl oz

We appreciate you for reaching out about our Head and Shoulders BARE Pure Clean Shampoo. We're so glad that you enjoy our Classic Clean shampoo but are disappointed in hearing that your scalp was left very itchy with your recent purchase. That's truly not the kind of results we want for our consumers and we understand this may have been frustrating for you. So your comments get the attention they deserve, we'd like to gather some additional details. Please know that everything shared with us will also be reported to our Health and Safety team as well as the rest of our Head and Shoulders team. Safety is our top priority and all of our products have been thoroughly evaluated to be safe when used as directed. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all of our ingredients are thoroughly evaluated to be safe when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you have not already done so, please discontinue from using the product. When you have the time, please give us a call at (800) 723-9569 or send us an email through our Contact Us Page.

Thank you so much for sharing your thoughts about our Head and Shoulders Bare Pure Clean Shampoo! We're really sorry to hear that it left your hair feeling greasy and a bit weighed down. That's definitely not the experience we want for you, and we appreciate you bringing it to our attention. We’ll make sure to share your feedback with our Quality Assurance and Head and Shoulders Teams. Greasy hair can be a bit tricky and can happen for a few reasons. Sometimes, it’s just a matter of using a little too much product or choosing a shampoo that might not be the best fit for your hair type. We recommend starting with a smaller amount to see if that helps. If you’re still having trouble, doing a double wash can really help reset your hair. If your usual shampoo isn’t doing the trick, try a clarifying shampoo. Oh, and just a reminder to rinse really well—leftover product can definitely contribute to that greasy feeling! We’d love to hear more about your experience and help you out further. When you get a moment, feel free to give us a call at (800) 723-9569 or drop us a message through the Contact Us page on our website. We’re here for you!

Thank you for reaching out about our Head and Shoulders BARE Pure Clean Shampoo. It disappoints us greatly to hear that you experienced some hair loss and that your hair was left feeling dry and frizzy. That's definitely not the kind of news we want to hear from any of our consumers and we understand how devastating this may be. We appreciate your concern and want to assure you that our hair care products do not cause or speed up hair loss. It's important to know that losing between 50 and 100 hairs a day is considered normal. A great deal of work has gone into the development and testing of all our products to ensure they are safe for use. Additionally, we have extensive quality controls in place and our products are used by millions of people every year. Hair loss is normal and is a continuous process. Hair goes through a natural cycle of growth where each hair grows long, falls out, and is replaced by a new hair. If you are noticing a significant amount of hair loss, we recommend speaking to your doctor. Also, hair being dry and frizzy is usually a sign of it not being conditioned well enough. For a better experience you may consider using a rich conditioner after you shampoo and you may want to consider using a conditioning treatment to help with any excess dryness. We'd like to assist you further. When you have the time, please give us a call at (800) 723-9569 or send us an email through our Contact Us Page.

Thank you for sharing your experience with our Head and Shoulders BARE Pure Clean Shampoo. While we are glad that you originally loved the product, it does sadden us to hear that your dandruff seemed to become worse. Please know that this isn't the kind of experience we expect any of our consumers to have and we understand how it can be upsetting. We want to assure you that none of our products can cause dandruff or make it worse. Causes of dandruff include changes in your diet, hormonal changes, stress, and more. To effectively control symptoms, it's crucial to use Head & Shoulders a minimum of 2 days a week for at least 6 weeks. For optimal results, we recommend using it every time you shampoo. It's important to continue using the product even after your symptoms have disappeared to ensure a dandruff and itch-free scalp. If you have a dry, itchy, flaking scalp, that does not improve after using an anti-dandruff shampoo or conditioner after 6 weeks, you may want to speak to your doctor. We'd like to gather more information so we can better assist you. Please give us a call at (800) 723-9569 or send us an email through our Contact Us Page so we may do so.