Herbal Essences Curly Hair Conditioner with Lavender, Jojoba Oil & Aloe Vera - 29.2 fl oz

Thank you for reaching our about our Herbal Essences Curls Conditioner with Jojoba Oil and Lavender. While we are glad that your hair was left soft, it is disappointing to hear that didn't get the results that you desired. We've thoroughly tested our products to ensure they deliver the benefits we advertise, so your report is unexpected. Please be assured that we are sharing it with the rest of our team. We'd be happy to assist you further. When you have the time, please give us a call at 1-855-236-3327 or email us through our Contact Us Page.

Thank you for getting in touch about our Herbal Essences Curls Jojoba Oil and Lavender Conditioner. It disappoints us to hear that your hair was left more tangled than usual. This is not the experience we want you to have and we appreciate your bringing it to our attention. Please be assured that we are sharing this report with the rest of our team. As you may know, tangled hair is very common, and can become worse when combing and brushing your hair while wet. To detangle your hair, apply a conditioner directly to the dry, tangled hairs, and leave it on for several minutes. Then, with a fine-toothed comb, gently comb through your hair starting at the ends and inching up to the roots. We'd be happy to assist you further so please give us a call at 1-855-236-3327 or email us through our Contact Us Page.

Thank you for taking the time to let us know about your encounter with our Herbal Essences Curls Jojoba Oil & Lavender Conditioner. Our apologies that you did not get the results you expected and experienced very frizzy hair. We want all of our consumers to have a positive experience from using our products. Be assured we are sharing your comments with the rest of our Herbal Essences Team. This can happen a product that is not suitable for your hair is used. We would like to recommend our Herbal Essences Golden Moringa Oil Smooth Conditioner. This conditioner is good for all hair types with a high conditioning level. We'd love to assist you further, please give us a call at 1-855-236-3327 or send an email through our Contact Us page.

Thank you for taking the time to let us know about your experience with our Herbal Essences Lavender Curly Hair Conditioner. We are thrilled to read that you enjoy the smell. Our apologies that you did not get the softer or smoother hair you expected. Be assured we are sharing your comments with the rest of our Herbal Essences Team. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. Consumer feedback is always taken into account when making changes or designing future products. Please contact us at 1-855-236-3327 or send n email through our Contact Us page, so we can correct things.

Thank you for leaving this review. I am sorry to hear that your daughters curls were elongated after using the Curly Hair Conditioner, and I will be sure to share your experience with my Quality Assurance Team. The Curly Hair Conditioner is a conditioner with a higher level of moisture, which may be why their curls elongated. I would recommend trying a conditioner with a lower conditioning level, such as our Smooth Rose Hips Conditioner, as this is good for all hair types, and has a light to medium level of moisture, which may be better for their curls.

Thank you for sharing this information. We’re very sorry about your experience. We understand how upsetting something like this can be. Tangled hair is very common and can be made worse by combing or brushing the hair while it is wet. We recommend using a deep conditioning treatment 2 or 3 times a week. For longer hair, it may be required to use extra conditioner. We have passed your concerns on to the rest of the Herbal Essences Team.