Herbal Essences Hydrating Conditioner with Coconut Water & Jasmine

Thank you for reaching out about our Herbal Essences Hydrating Coconut Water and Jasmine Conditioner. It makes us happy that you enjoy our Hello Hydration line. However, it does disappoint us that you weren't satisfied with your recent purchase. We've thoroughly tested our products to ensure they deliver the benefits we advertise, so your report is unexpected. Please be assured that we are sharing it with the rest of our team. There's a chance that this product wasn't the best for your hair type and you may require a product with a higher conditioning level. Also, when we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that scent preferences can vary from person to person, though, so we really appreciate you for taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. We'd be happy to assist you further. When you have the time, please give us a call at 1-855-236-3327 or email us through our Contact Us Page.

Thank you for reaching out about our Herbal Essences Hydrating Coconut Water and Jasmine Conditioner. We're truly sorry to hear that your hair fell out. This definitely isn't the kind of experience we want you to have and we understand how upsetting this can be. We do appreciate your concerns and want to assure you that our products do not cause or speed up hair loss. A great deal of work has gone into the development and testing of all our products to ensure they are safe for use. Additionally, we have extensive quality controls in place and our products are used by millions of people every year. Still, we want your comments to get the attention they deserve. To do so, we'd like to collect some additional information from you. Please know that the details you provide will be shared with both our Safety Team as well as the rest of our Herbal Essences Team. Safety is our top priority and all of our products have been thoroughly evaluated to be safe when used as directed. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven't already, we recommend discontinuing the use of the product. When you find the time, please give us a call at 1-855-236-3327 or email us through our Contact Us Page so we can assist you further.

I'm very sorry to learn that this conditioner has broken your back out, and we would love to hear more about your experience. Please know that safety is our top priority, and all of our products are tested to be safe when used as directed. I would also like to recommend discontinuing use of this version of our conditioner, if you enjoy our Hello Hydration conditioner, that would be great to give that another try! You can also visit our website to learn about more conditioners we currently offer, and maybe take advantage of using our Hair Code Quiz to find the best product for your hair type! If you'd like to share more about your experience you can reach us by phone at 1-855-236-3327, or by visiting our Contact Us page on our website!

Thank you for taking the time to get in touch with us about this and I'm really sorry you're unhappy. Our products go through many quality checks to ensure they reach you in perfect condition. What you've described is not something we would expect and I'm sharing your experience with our Quality Assurance Team. We are so sorry this has happened. We would like to talk with you about your experience. Can you please call us at 1-855-236-3327 so we can continue this conversation? Please reference case #19491679.

We’re very sorry you’re unhappy with your purchase. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so I'll be sure to share your comments on this with the rest of our team.

Thank you for taking the time to get in touch with us about this and I'm really sorry you're unhappy. Our products go through many quality checks to ensure they reach you in perfect condition. What you've described is not something we would expect and I'm sharing your experience with our Quality Assurance Team. We are so sorry this has happened. We would like to talk with you about your experience. Can you please call us at 1-855-236-3327 so we can continue this conversation? Please reference case #19269675.

Thank you for taking the time to get in touch with us about this and I'm really sorry you're unhappy. Our products go through many quality checks to ensure they reach you in perfect condition. What you've described is not something we would expect and I'm sharing your experience with our Quality Assurance Team. We are so sorry this has happened. We would like to talk with you about your experience. Can you please call us at 1-855-236-3327 so we can continue this conversation? Please reference case #18786430.