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How to Appreciate Your Customers - by B H Elvy (Hardcover)
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About this item
Highlights
- Appreciating and satisfying the emotional heads of buyers can be the essential factor contributing to the creation of a competitive edge, particularly where close uniformity of quality, price and service exists between competing suppliers.
- Author(s): B H Elvy
- 204 Pages
- Business + Money Management, Management
Description
Book Synopsis
Appreciating and satisfying the emotional heads of buyers can be the essential factor contributing to the creation of a competitive edge, particularly where close uniformity of quality, price and service exists between competing suppliers. This book looks at the factors influencing buying decisions and the supplier's response to the customer. Sensitive situations, such as the handling of complaints, are dealt with specifically, as is the way in which companies can implement the cultural changes necessary to move an organisation towards a greater recognition of individual buyers' needs.Dimensions (Overall): 8.5 Inches (H) x 5.5 Inches (W) x .63 Inches (D)
Weight: .92 Pounds
Suggested Age: 22 Years and Up
Number of Pages: 204
Genre: Business + Money Management
Sub-Genre: Management
Publisher: Palgrave MacMillan
Format: Hardcover
Author: B H Elvy
Language: English
Street Date: June 20, 1995
TCIN: 1006477537
UPC: 9780333598924
Item Number (DPCI): 247-38-8380
Origin: Made in the USA or Imported
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Shipping details
Estimated ship dimensions: 0.63 inches length x 5.5 inches width x 8.5 inches height
Estimated ship weight: 0.92 pounds
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