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How to Say It: Creating Complete Customer Satisfaction - by Jack Griffin (Paperback)
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About this item
Highlights
- A guide to effectively communicating with customers to create lasting--and repeat--business relationships.
- About the Author: Jack Griffin is the author of How to Say It at Work and How to Say It for First-Time Managers.
- 272 Pages
- Business + Money Management, Customer Relations
- Series Name: How to Say It
Description
Book Synopsis
A guide to effectively communicating with customers to create lasting--and repeat--business relationships. This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples.
Unlike the vast majority of books that deal with customer communication, How to Say It(R) Creating Complete Customer Satisfaction does not separate sales from customer service communications, but instead integrates them into a single book. Readers will learn how to:
- Speak the language of Yes by asking the right questions
- Get referrals through established customers
- Offer value through solutions, satisfaction, and trust
- Anticipate and preempt objections
- Own a problem by owning the solution
About the Author
Jack Griffin is the author of How to Say It at Work and How to Say It for First-Time Managers. He is a communications expert and consultant to small businesses, entrepreneurs, cultural institutions, and publishers.Dimensions (Overall): 9.1 Inches (H) x 6.0 Inches (W) x .7 Inches (D)
Weight: .7 Pounds
Suggested Age: 22 Years and Up
Number of Pages: 272
Genre: Business + Money Management
Sub-Genre: Customer Relations
Series Title: How to Say It
Publisher: Prentice Hall Press
Format: Paperback
Author: Jack Griffin
Language: English
Street Date: March 5, 2013
TCIN: 92588462
UPC: 9780735205253
Item Number (DPCI): 247-18-3123
Origin: Made in the USA or Imported
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Shipping details
Estimated ship dimensions: 0.7 inches length x 6 inches width x 9.1 inches height
Estimated ship weight: 0.7 pounds
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