IT Cosmetics Superhero No Tug Shadow Stick - 0.05oz - Ulta Beauty

Hi there! Thank you very much for sharing your feedback. We sincerely understand your concerns regarding the Superhero No-Tug Waterproof Eyeshadow Stick, especially for mature skin (50+). We recognize how important it is for eyeshadow to provide a natural and flattering finish, and we regret that this product did not meet your expectations in that regard. For best results, we recommend using your fingertips to blend the eyeshadow gently and effortlessly, which may help achieve a softer look. Regarding the no-tug eyeliner, we are sorry to hear that it did not apply well over the eyeshadow, as we strive to create products that work harmoniously together. Unfortunately, some of our powder eyeshadow products, including neutral shades and white highlights, have been discontinued. Please be assured that your feedback has been noted and taken into serious consideration as we continuously evaluate our product offerings. If you are not fully satisfied with your purchase, please feel free to consult our return policy for further assistance https://tinyurl.com/25qu9tu3. We truly appreciate your candid comments and thank you for helping us improve our products and better serve the needs of all customers.

Hello JDReviews! At IT Cosmetics, we're sorry to hear the Superhero No-Tug Waterproof Eyeshadow Stick didn't meet your expectations in terms of texture. It's designed to be creamy and smooth, so we appreciate you sharing your experience. Factors like storage temperature and even the natural oils in your skin can sometimes affect a product's consistency. We encourage you to contact our customer service team at 800-356-5120 M-F 9:00 am – 5:00 pm ET. They can offer helpful tips and explore potential solutions with you.