JBL Flip 5 - Portable Bluetooth Speaker - Forest Green (JBLFLIP5ECOGRNAM) - New

Thanks for your feedback on our JBL Flip 5. We're here to help. First, we need to determine the common denominator. For example, if it only happens on a certain album, you may want to adjust the EQ to reduce the bass a little bit while listening to that album. You can utilize the JBL Portable app to personalize the bass or the EQ settings to your preference. If it only happens when you use a specific streaming service or app, you might want to check with the service or app to improve the sonic quality. Next, if it appears to be completely random, try reducing the low-frequency settings in the EQ to find a happy medium so that a typical recording doesn't lose too much bass, but recordings with extreme bass are less excessive. If you need further assistance, please contact our customer support.

We appreciate you taking the time to provide feedback. While our JBL Flip 5 could connect with your TV, you may experience audio-video delays when watching movies since it doesn't have aptXHD low latency codecs. However, it is unusual for you'll experience intermittent issues with the speaker, particularly with the connection. Please ensure that the speaker is away from any other sources of wireless signals to avoid interference and overlapping of your Bluetooth connection. Try to forget or unpair the JBL Flip 5 from your device and perform a factory reset on your speaker by pressing and holding the Volume + and Play buttons simultaneously for 3 seconds until it turns off. If the issue persists, please contact our customer support for further assistance.

Thank you for taking the time on providing us with your feedback. We're sorry to hear that our JBL Flip 5 Eco edition didn't meet your expectations. We're always looking for ways to improve, so we'll make sure to submit your feedback to the right department.

Please try to use a different USB-C charging cable and power adapter. If the charging issue persists, please reach out to our JBL Customer Support.

We're sorry to hear about what happened. Here are some steps for us to check your JBL Flip 5 Eco Edition: 1. Please try to use a different music player and if you're using an equalizer, turn it off. 2. Try using a different source like (phone, tablet) for us to check if you'll experience the same problem. If steps 1-2 didn't work, you can also reset the speaker: If you encounter issues using the speaker with your phone or tablet, or you want to remove all previous Bluetooth pairings from the speaker, it may be necessary to 'factory reset' the speaker. How to reset First, remove or forget the speaker from the list of paired Bluetooth devices in the settings of the phone or tablet.Then, with the speaker powered on, press and hold the Volume + and Play buttons simultaneously for 3 seconds until the unit turns off. The speaker has now been restored to factory default settings. If the problem persists, please contact us, so we can assist you in checking your options: https://support.jbl.com/us/en/#contact