Jetson Hex Kick Scooter - Red: Aluminum Frame, Adjustable Handlebar, 220 lb Capacity

Dear Valued Customer, Thank you for sharing your feedback regarding the Jetson Hex Kick Scooter. We are very sorry to hear about your experience and the inconvenience this has caused, especially given how quickly the issue occurred. This is not the level of quality or durability we aim to provide, and we understand your concern regarding the handlebar damage and resulting safety issue. Your feedback is very important to us and will be shared with our team for further review and improvement. If you need any further assistance, please feel free to contact us at our toll-free number, 1 (844) 585-7462, Monday through Saturday from 10 AM–6 PM EST. Best Regards, Customer Service Team at Jetson

Dear Valued Customer, Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely apologize for your experience with the Jetson Hex Kick Scooter, as this is not the level of quality and service we aim to provide. We understand how frustrating it must be to experience repeated alignment issues and damage during normal use, especially when the scooter is being ridden well below the recommended weight limit. Your comments are important to us, and we will certainly look further into this matter. Please reach us at our toll-free number, 1 (844) 585-7462, Monday through Saturday from 10 AM–6 PM EST. Thank you again for sharing your experience with us. Best Regards, Customer Service Team at Jetson

Dear Valued Customer, Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely apologize for your experience, as this is not the level of service and quality that we aim to provide. We truly value your feedback, as it helps us identify areas for improvement in both our product quality and overall customer service. Your comments regarding the difficulty opening the Jetson Hex Kick Scooter and your overall experience will be shared with our team for future improvements. Once again, we sincerely apologize for the inconvenience and disappointment this has caused. If there is anything else we can assist you with, please feel free to reach us at our toll-free number, 1 (844) 585-7462, Monday through Saturday from 10 AM–6 PM EST. Best Regards, Customer Service Team at Jetson

Dear Valued Customer, Thank you for bringing this matter to our attention and for sharing your detailed feedback. We sincerely apologize for the experience you've had with the Jetson Hex Kick Scooter — this is certainly not the level of quality or service we aim to provide. Your concerns are important to us, and we want to make things right. Please reach out to us at our toll-free number, 1 (844) 585-7462, available daily from 10 AM–6 PM EST. We're committed to ensuring your complete satisfaction and will do everything we can to resolve this issue. Thank you again for your feedback — it helps us improve and better serve our customers. Best Regards, Customer Service Team at Jetson

Dear Valued Customer, Thank you so much for your fantastic feedback! We're thrilled to hear that you and your family are loving the Jetson Hex Big Wheel Kick Scooter—and even more excited to know you have three of them! It’s great to know the scooters have brought joy and easy rides for both kids and adults over the past two years. That’s exactly the kind of experience we aim to create at Jetson. Your continued support means a lot to us. If you ever have any questions, need assistance, or are looking for your next ride, don’t hesitate to reach out. We’re always here to help keep the fun rolling. Thanks again for being part of the Jetson family!

Dear Valued Customer, Thank you very much for taking the time to share your positive feedback regarding the Hex Big Wheel Kick Scooter. We are delighted to hear that your daughter is enjoying her scooter and that it made a meaningful addition to her birthday celebration. At Jetson, we strive to provide high-quality products that bring joy and lasting experiences to our customers and their families. Knowing that the Hex Big Wheel Kick Scooter is a source of fun and excitement for your daughter is incredibly rewarding for our team. Should you have any questions or require further assistance with the scooter in the future, please do not hesitate to contact us. We are always here to help and ensure your complete satisfaction. Thank you again for your kind words and for choosing our product.

Dear Valued Customer, Thank you for bringing this matter to our attention. We sincerely apologize for the issue you've experienced with the Hex Big Wheel Kick Scooter. We understand how frustrating it must be to have the same part fail twice in such a short time, and this is certainly not the experience we want for our customers. Please reach out to us at our toll-free number, 1 (844) 585-7462, available from 10 AM to 6 PM EST. Our team is here to assist you and ensure this matter is resolved to your complete satisfaction. We appreciate your patience and are committed to meeting your needs to the fullest extent.