La Roche Posay, Toleriane Double Repair Matte Face Moisturizer, Daily Gel Face Moisturizer with Ceramide and Niacinamide for Oily Skin - 2.5 fl oz

Hello Tessa! We're very sorry to hear the Toleriane Double Repair Matte Face Moisturizer didn’t work for you. It's designed to mattify oily skin, so we understand your disappointment that it had the opposite effect and felt unpleasant. The "gluey" feeling you described isn't typical and might indicate it’s not the right formula for your skin, or perhaps there's an interaction with other products you're using. If you’d like to explore other options, our Effaclar line is specifically formulated for oily and acne-prone skin. The Effaclar Mat Moisturizer is a popular choice known for its mattifying and oil-absorbing properties. We also have lighter, gel-based moisturizers within the Effaclar range that might be a better fit for you. Our customer care team can provide personalized recommendations and discuss your specific skincare concerns. We appreciate your feedback and hope we can help you find a La Roche-Posay product that's better suited for your oily skin.

Hi there, PMeier! We appreciate you taking the time to reach out about our Toleriane Double Repair Matte Face Moisturizer for Oily Skin. Consumer feedback is very important to us and allows us to improve all our products. We will be sure to pass all your feedback along to the appropriate teams. We hope you will continue using more of our products soon with full satisfaction with the results!

Hi there! At times, if a moisturizer is layered under or over another hydrating skincare product that has not yet fully absorbed into the skin it can cause the moisturizer to often pill or flake off. To help avoid this, we recommend allowing your products to fully dry and absorb into the skin before putting the Toleriane Double Repair Matte Moisturizer on.

Hello Chris V! We appreciate your feedback on the Toleriane Double Repair Matte Face Moisturizer. We understand it feels different from the Triple Repair version, and we're sorry to hear about the "peelable" film you're experiencing. While this moisturizer is formulated to provide a matte finish for oily skin, it shouldn't leave an uncomfortable residue. We're also aware of your desire for an SPF version. We'll be sure to share your feedback with our product development team, as we always consider customer input when formulating new products and improving existing ones. We encourage you to continue using the moisturizer to see if your experience changes. If the film persists or you have any further concerns, please contact our customer service team at laroche-posay.us.

Hello Nikkiwilliamson673! We are so sorry to hear about your experience with our Toleriane Double Repair Matte Face Moisturizer for Oily Skin. We want to make this right. Please give us a call at 800-560-1803 M-F 9:00 am – 7:00 pm ET for assistance and provide the reference #38936274. We look forward to speaking with you!

Hello Nikki! We understand your disappointment with the perceived amount of product in your Toleriane Double Repair Matte Face Moisturizer. We assure you that the product is filled by weight, not volume, to ensure precise dosing and maintain the formula's integrity. The apparent space at the top of the container is necessary for product expansion and contraction due to temperature changes, preventing leakage and ensuring the product's quality is preserved. The weight printed on the packaging reflects the exact amount of product you receive. If you have any further concerns or believe there might be an issue with your specific product, please don't hesitate to contact our customer service team, and we'll be happy to assist you.

Hello Claire, Thank you for sharing your experience with La Roche Posay, Toleriane Double Repair Matte Face Moisturizer, Daily Gel Face Moisturizer with Ceramide and Niacinamide for Oily Skin - 2.5 fl oz. We're sorry to hear that this product did not meet your expectations. We appreciate your feedback as it helps us to improve our products. We will be sure to pass your comments along to the appropriate departments. Thank you for trying La Roche Posay!

Hello there! Thank you for reaching out about Toleriane Double Repair Matte Face Moisturizer for Oily Skin. We are sorry to hear that this product did not give you the results that you were expecting. We understand how frustrating this can be and we appreciate your feedback. We will pass along these comments to our development team and we wish you great satisfaction with our products in the future!

Hello Chrissy, Thank you for sharing your experience with La Roche Posay, Toleriane Double Repair Matte Face Moisturizer, Daily Gel Face Moisturizer with Ceramide and Niacinamide for Oily Skin - 2.5 fl oz. . We're sorry to hear that this product did not work for your skin. We would like to assist you further. Please give us a call at: 888-577-5226 M-F 9:00am-5:30pm EST. It would be helpful if you have the product available when you call. We look forward to assisting you soon.

Hello Mpersenaire! We're sorry to hear about your experience with the Toleriane Double Repair Matte Face Moisturizer. The peeling film you describe isn't typical and suggests a potential incompatibility with your skin or existing skincare routine. Factors like layering certain products, using too much moisturizer, or individual skin sensitivities can sometimes contribute to this issue. While this moisturizer is formulated for oily skin, everyone's skin is unique. We recommend discontinuing use if it's causing discomfort. You could try applying a smaller amount or exploring other La Roche-Posay moisturizers better suited to your skin's specific needs. If you have further questions or concerns, our customer service team is happy to assist you.

Hi there! Thank you for trying out our Toleriane Double Repair Matte Face Moisturizer for Oily Skin. We are so sorry to hear that this product did not supply you with the results you were hoping for. We are sharing your feedback with our team. We hope you can continue to try out all our other products!

Hello KTripp! We are very sorry to hear about your experience with our Toleriane Double Repair Matte Face Moisturizer. We would like to speak to you directly about this. Please contact us at 800-560-1803 M-F 9:00 am – 7:00 pm ET for assistance. We look forward to speaking with you!

Hello YC89! We're sorry to hear you're not satisfied with the Toleriane Double Repair Matte Face Moisturizer. It's disappointing to learn it rubs off and doesn't work well with your sunscreen. Sometimes, moisturizers and sunscreens can interact negatively, causing pilling or smearing. Applying moisturizer first, letting it absorb fully, then applying sunscreen is generally recommended. Using too much product can also be a factor. While formulated for oily skin, individual skin types vary, and this formula may not be ideal for everyone. For more information on the Toleriane Double Repair Matte Moisturizer, including ingredients and usage tips, please visit loreal.com. You might also find helpful customer reviews there. Our customer service team is happy to offer personalized advice and suggest alternative products. We value your feedback and want to help you find the perfect fit for your skin.