Levi's® Men's 501™ Regular Fit Straight Jeans

Hey, Thank you for sharing your experience with us. I'm sorry to hear that your jeans have an unpleasant odor. I understand how frustrating that can be! Sometimes, a slight chemical or “mothball” smell can develop during shipping and storage. This is fairly common and usually temporary. It can occur due to: Manufacturing Chemicals: Jeans are treated with dyes and finishing agents, which can leave a residual smell if not properly aired out. Packaging & Storage: Tight plastic packaging can trap odors, making them more noticeable when you first open them. Warehouse Environment: Factors like humidity or pest control measures can contribute to odors during storage. To help resolve the issue, we recommend airing the jeans out or washing them according to the care instructions. If the odor persists, soaking them in a vinegar and water solution, followed by a cold rinse, can be effective. You might also try running a baking soda and vinegar cleaning cycle in your washing machine for added freshness. Rest assured, the materials used in our jeans are safe and meet industry standards. If you’re within the return window and the jeans are unworn/unwashed, You can start a Return/Exchange through our returns portal HERE. Thank you for your understanding, and please let us know if you have any further questions! Levi's US Customer Service

Hello Cindy, Thanks for reaching out. We're sorry we missed the mark and understand your frustration. We appreciate your feedback and hope to have the chance to make things right. Please don't hesitate to reach out if you need anything else. So you know, we have a 30-day exchange policy where you can exchange your item(s) for a different size, free of charge**. Please visit our Help Center for more information if you have any more questions. Free shipping and Returns for Red TabTM Members. Sign up here or check and see if you’re already a Member. Levi's US Customer Service