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Measuring Performance for Business Results - by Mohamed Zairi & Zairi & M Zairi (Hardcover)

Name: Measuring Performance for Business Results - by Mohamed Zairi & Zairi & M Zairi (Hardcover)
Brand: Springer
SKU: 1006472805
Price: 99.00 USD
Availability: InStock

Measuring Performance for Business Results - by Mohamed Zairi & Zairi & M Zairi (Hardcover) - 1 of 1

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About this item

Highlights

Part 1.
Author(s): Mohamed Zairi & Zairi & M Zairi
336 Pages
Business + Money Management, Quality Control

Description

Book Synopsis

Part 1. Introduction. The meaning of performance measurement systems in a quality context. Measuring total quality performance in all functions. The strategic management of quality: negative vs positive quality. Measurement for total customer satisfaction: the role of quality function deployment (QFD). Measuring for competitiveness: the role of benchmarking. Measurement for quality culture: the role of self-assessment tools. Performance improvement through performance appraisal. Quality policy deployment: the key driver for performance measurement. Implementing effective performance measurement systems. Linking performance measurement to bottom line results: where is the evidence? Part 2. Case studies in performance measurement. Florida Power and Light. Philips Taiwan. Motorola. IBM Rochester. Rank Xerox Corporation. Federal Express. Cadillac Motor Company. Milliken & Co. Wallace Co. Global Metallurgical Inc. Marlow Industries Inc. Solectron. Zytech Co. Granite Rock Co. Ritz-Carlton Hotel Co. Texas Instruments: Rank Xerox Ltd. Part 3. Bibliography.

Dimensions (Overall): 9.6 Inches (H) x 6.5 Inches (W) x 1.0 Inches (D)

Weight: 1.49 Pounds

Suggested Age: 22 Years and Up

Number of Pages: 336

Genre: Business + Money Management

Sub-Genre: Quality Control

Publisher: Springer

Format: Hardcover

Author: Mohamed Zairi & Zairi & M Zairi

Language: English

Street Date: April 30, 1994

TCIN: 1006472805

UPC: 9780412574009

Item Number (DPCI): 247-15-3631

Origin: Made in the USA or Imported

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Shipping details

Estimated ship dimensions: 1 inches length x 6.5 inches width x 9.6 inches height

Estimated ship weight: 1.49 pounds

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