MONDAY Smooth Conditioner

We're really sorry to hear that our SMOOTH Conditioner hasn't worked well for your hair. While MONDAY is dermatologically tested and generally safe, we understand that everyone’s hair and skin can react differently. Hair fall is a natural part of the hair growth cycle, and it may coincide with other factors such as stress, hormonal changes, or even lifestyle shifts. We recommend discontinuing use if you're concerned and, if necessary, consulting a healthcare professional to rule out any specific sensitivities. We appreciate you sharing your experience with us, and we’ll continue working to improve our products based on your feedback. Again, we’re sorry MONDAY wasn’t right for you.

We're so thrilled to hear your hair loves MONDAY!

Hi there, thank you for reaching out to us and for sharing your daughter's experience with us. We truly appreciate your feedback, and we want you to know that we care deeply about your daughter's hair health. We are truly sorry to hear that she is experiencing hair fall. Please know that while many of the ingredients in MONDAY products are industry standard and commonly used in salon brands, we have not specifically tested our products on children or babies. As children's skin and hair can react differently and may have lower tolerance to certain ingredients, we are unable to recommend our products for them. We understand this situation may have caused inconvenience for your daughter, and we sincerely regret any distress it has caused. To assist her hair health, we recommend discontinuing the use of MONDAY and returning to her previous shampoo and conditioner to see if this helps improve the situation. Additionally, it's important to consider that hair fall can be influenced by various factors such as stress, hormonal changes, or allergies to specific ingredients. Hence, we recommend consulting a healthcare professional to rule out any underlying causes or allergies to ensure the best care for your daughter's hair health moving forward and to avoid similar instances in the future. Thank you once again for sharing your feedback with us, we'll pass on your feedback to our wider team.

Love that you're enjoying our SMOOTH Conditioner so much and are loving the dreamy gardenia fragrance.

Hi there, thanks for giving MONDAY a go. We're sorry to hear you didn't see the results you expected. While our range has received great reviews, we understand everyone's hair is unique and strongly recommend using the line for your hair type to achieve the best results. It's also likely that you might find better results with another line from our range and so we'd suggest you check out our full selection here https://us.mondayhaircare.com/our-range/ and feel free to reach out if you need help finding the right fit for your hair type. Hope you find this helpful.

Hi there, thank you so much for giving our SMOOTH Conditioner a try and for sharing your feedback! We're sorry to hear you're having trouble getting the last bit of product out. Our pumps are designed to reach as far down as possible, so we recommend removing the pump and reattaching it to ensure it's properly secured. We completely understand wanting to make the most of every drop, and we're always looking for ways to improve. Your feedback is important, and we'll be sure to pass it along to our team for future improvements. While our SMOOTH line is a customer favorite, we know everyone’s hair is unique. It could be possible that another line form our range might work better for your hair type, so feel free to explore our range or reach out—we’d be happy to help you find the perfect match! Thanks again for your support!

Love to hear your curls are loving our SMOOTH Conditioner.

Hi M, thank you for taking the time to share your experience. We’re very sorry to hear about the itching you’ve experienced. We know itching can be concerning, so we’re sorry to hear you’re experiencing it. We’d like to assure you MONDAY has been dermatologically tested and has been found safe to use, but that doesn’t necessarily mean that individuals such as yourself won’t have individual experiences or reactions. Of course, you know yourself and your body, so if you’re concerned, we’d recommend you stop using MONDAY and revert back to your original shampoo/conditioner. We want to assure you that many of the ingredients found in MONDAY are industry standard, and used across common salon brands - but that also means there’s a chance you could have issues in future with other similar products. We’d recommend talking to your healthcare professional as it might be that you have an intolerance or allergy to an ingredient in our products or another product you’re using. Please also feel free to reach out to us via the Contact Us section of our website so we can look further into it.

Hi there, thanks for sharing your feedback – we're sorry to hear about your experience. We consider any and all customer experiences and feedback as important. We know hair fall can be concerning, so we’re sorry to hear you’re experiencing it. We’d like to assure you MONDAY has been dermatologically tested and has been found safe to use, but that doesn’t necessarily mean that individuals such as yourself won’t have individual experiences or reactions. Of course, you know yourself and your hair, so if you’re concerned we’d recommend you stop using MONDAY and revert back to your original shampoo/conditioner. That said, we wanted to highlight that hair fall is a natural occurrence during the Telogen phase of the hair growth cycle, and it could be that your use of MONDAY has coincided with this. It could also be that typically when we start to use a new product, we’re more conscious of any adverse effects (like hair fall) – and naturally when we’re looking out for something, we’re bound to notice it more. Hair fall can also occur due to stress, hormonal and lifestyle changes, and the use of certain medication. If you’re certain none of those factors could be at play, we’d recommend talking to your healthcare professional as it might be that you have an intolerance or allergy to an ingredient in our products or another product you’re using. We want to assure you that many of the ingredients found in MONDAY are industry standard, and used across common salon brands - but that also means there’s a chance you could have issues in future with other similar products. We're once again sorry for your experience and that it didn't work for you. We'll be sure to pass on your feedback to our wider team. Team MONDAY

Hi there, thanks for sharing your feedback. We are sorry to hear your hair feels tangled and dry. This is unusual for our SMOOTH line. Our SMOOTH Conditioner contains active ingredients, Wheat Protein and gentle naturals such as Coconut Oil and Avocado Oil to provide soft shape and shine for all hair types—especially those that are curly, wavy, frizzy or typically hard to manage. We'd suggest using the line best suited for your hair type for desired results. Feel free to check our entire range on our website here: https://us.mondayhaircare.com/our-range/ as it is likely that another line from our range may be a better fit for you. Hope this helps. Team MONDAY

Hi there, thanks for sharing your feedback. We are sorry to hear you're not enjoying our SMOOTH Conditioner. It contains active active ingredients, Wheat Protein and gentle naturals such as Coconut Oil and Avocado Oil to provide soft shape and shine for all hair types—especially those that are curly, wavy, frizzy or typically hard to manage. While we have received amazing feedback from our customers using our SMOOTH line, we understand individual experiences may vary. From our experience, it appears our MOISTURE line may be a better fit from you. It contains contains active ingredients, Hyaluronic Acid and gentle naturals such as Coconut Oil and Shea Butter to provide a hydration boost to dry and dull hair—leaving it feeling nourished and revived. If you're unsure, we'd suggest you to explore our range and pick the one most suitable for your hair type. Hope this is helpful.

Hi there, thank you for your feedback on our SMOOTH line. We're sorry it didn't deliver the results you were hoping for. Our SMOOTH Shampoo is designed with Wheat Protein and Avocado Oil to provide soft shape and shine, especially for curly or frizzy hair. While it's received great reviews, we understand everyone's hair is unique and strongly recommend using the line for your hair type for the best results. That said, it's likely that you might find better results with another line from our range and so we'd suggest you check out our full selection here https://us.mondayhaircare.com/our-range/ and feel free to reach out if you need help finding the right fit for your hair type. Team MONDAY