MONDAY VOLUME Shampoo - 12 fl oz

Hi Marissa, thank you for taking the time to reach out to share your feedback. We consider any and all customer experiences and feedback as important, and we're sorry to hear you've had a negative experience. Our range includes 4 different lines of shampoos and conditioners that are formulated to target different hair needs. SMOOTH is great for curls and frizz, MOISTURE is best for dry hair and coils, VOLUME is ideal for thin, fine, and oily hair, and GENTLE is best for hair and scalp that need a little extra care. If you think a different range may suit you better, let us know as we're more than happy to match you with the one that matches your hair type and need. Please let us know your hair type and condition. Nevertheless, we appreciate you giving MONDAY a try and reaching out to us to share your experience with MONDAY. Team MONDAY

Hi there, thank you for taking the time to reach out. We take any and all customer feedback seriously. We know dandruff isn’t a comfortable condition to deal with, so we’re sorry to hear you’re experiencing it. We’d like to assure you MONDAY has been dermatologically tested and has been found safe to use, but that doesn’t always mean that individuals such as yourself won’t have personal experiences. In this case, we’d recommend you stop using MONDAY and revert to your original shampoo/conditioner. If it persists, be sure to talk to your healthcare professional as that could mean something else is at play. Again, we’re sorry MONDAY wasn’t right for you, but do let us know if you have any further questions. Team MONDAY

Hi there, thank you for taking the time to reach out. We consider any and all customer experiences and feedback as important. We know hair fall and thinning can be concerning, so we’re sorry to hear you’re experiencing it. We’d like to assure you that MONDAY has been dermatologically tested and has been found safe to use, but that doesn’t necessarily mean that individuals such as yourself won’t have individual experiences or reactions. Of course, you know yourself and your hair, so if you’re concerned, we’d recommend you stop using MONDAY and revert to your original shampoo/conditioner. That said, we wanted to highlight that hair fall is a natural occurrence during the Telogen phase of the hair growth cycle, and it could be that your use of MONDAY has coincided with this. It could also be that typically when we start to use a new product, we’re more conscious of any adverse effects (like hair fall) – and naturally, when we’re looking out for something, we’re bound to notice it more. Hair falls can also occur due to stress, hormonal and lifestyle changes, and the use of certain medications. If you’re certain none of those factors could be at play, we’d recommend talking to your healthcare professional as it might be that you have an intolerance or allergy to an ingredient in our products or another product you’re using. We want to assure you that many of the ingredients found in MONDAY are industry standard, and used across common salon brands - but that also means there’s a chance you could have issues in the future with other similar products. If you think perhaps, it could be a coincidence and you’d like to keep using MONDAY, give your hair a brush before you hop in the shower (to evenly distribute your natural oils and get rid of any knots), then try using your Conditioner before your Shampoo to increase hair slip and reduce the chance of pull/breakage. Do let us know your thoughts and keep us updated as to how you go with this. We’re here to assist. Team MONDAY

Thank you so much for taking the time to share your feedback about our VOLUME Shampoo. We're so sorry it didn't work for you and will be sure to share your feedback with our wider team. Team MONDAY

Hi there, thank you for taking the time to get in touch – we consider any and all customer experiences and feedback as important. We're so sorry that this has been your experience. We’d like to assure you MONDAY has been dermatologically tested and has been found safe to use, but that doesn’t necessarily mean that individuals such as yourself won’t have individual experiences or reactions. Of course, you know yourself and your body, so if you’re concerned we’d recommend you stop using MONDAY and revert back to your original shampoo/conditioner. We want to assure you that many of the ingredients found in MONDAY are industry standard, and used across common salon brands - but that also means there’s a chance you could have issues in future with other similar products. We’d recommend talking to your healthcare professional as it might be that you have an intolerance or allergy to an ingredient in our products or another product you’re using. Do let us know your thoughts and keep us updated as to how you go with this. We’re here to assist. Team MONDAY

Hi Poppy! Thank you for taking the time to get in touch – we consider any and all customer experiences and feedback as important. We’d like to assure you MONDAY has been dermatologically tested and has been found safe to use, but that doesn’t necessarily mean that individuals such as yourself won’t have individual experiences or reactions. Of course, you know yourself and your body, so if you’re concerned we’d recommend you stop using MONDAY and revert back to your original shampoo/conditioner. We want to assure you that many of the ingredients found in MONDAY are industry standard, and used across common salon brands - but that also means there’s a chance you could have issues in future with other similar products. We’d recommend talking to your healthcare professional as it might be that you have an intolerance or allergy to an ingredient in our products or another product you’re using. Do let us know your thoughts and keep us updated as to how you go with this. We’re here to assist.

Hi there, we're sorry to hear you feel this way. We'd like to hear more about your experience. Please feel free to reach out. Team MONDAY

Hi there, we’re sorry to hear that’s happened for you! Our MOISTURE and SMOOTH lines contain ingredients such as coconut oil and shea butter to help nourish hair. From our experience, people who have dry, curly or frizzy hair types find those products work best for them. We’d recommend giving them a go. Nonetheless, we’re sorry our VOLUME line didn’t work for your hair. We try to make our range suitable to as many hair types as possible but know this won’t always be the case. Thank you for giving us a try nonetheless!

Hi there, thank you for taking the time to share your feedback. We're concerned to hear this and would like to know more so we can investigate with our Product team. Could you please reach out to share some photos and batch details? We'll look forward to hearing from you. Team MONDAY

Hi there, thank you for taking the time to get in touch – we consider any and all customer experiences and feedback as important. We're so sorry to hear about your experience. We’d like to assure you MONDAY has been dermatologically tested and has been found safe to use, but that doesn’t necessarily mean that individuals such as yourself won’t have individual experiences or reactions. Of course, you know yourself and your body, so if you’re concerned we’d recommend you stop using MONDAY and revert back to your original shampoo/conditioner. We want to assure you that many of the ingredients found in MONDAY are industry standard, and used across common salon brands - but that also means there’s a chance you could have issues in future with other similar products. We’d recommend talking to your healthcare professional as it might be that you have an intolerance or allergy to an ingredient in our products or another product you’re using. Do let us know your thoughts and keep us updated as to how you go with this. We’re here to assist. Team MONDAY