Aussie Sulfate-Free Kids' Moist Shampoo - 16 fl oz

Thank you for reaching out about our Aussie Kids Moist Shampoo. It's devastating news to hear that your child had a huge allergic reaction. That's truly not the kind of experience we want for any of our consumers and we understand how upsetting this may have been. We'd like to learn more about the situation. To do so, we'd like to gather some additional details so we can provide them to our Health and Safety Team and the rest of our Aussie team. Safety is at the heart of all that we do and all of our products have been thoroughly evaluated to be safe when used as directed. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. We do ask that if you have not already done so, please discontinue from using the product on your child. When you have the time, please give us a call at (800) 947-2656 or email us through our Contact Us Page so we may better assist you.

Thank you for taking the time you have to leave your review on our Kids Moist Shampoo. We're so sorry you're disappointed with your purchase, and for the experience your daughter had with it. Please know your feedback on this is being shared with the rest of our Aussie Team. This isn't the experience we hope for while using our products, and really want to learn more. When you can, please call us at 1-800-947-2656 for further assistance. We hope to hear from you soon!

Thank you for reaching out about our Aussie Kids Moist Shampoo. It disappoints us greatly to hear that your daughter's hair dried out and that it didn't better when using a conditioner. That's not the kind of results we want your daughter to have and we understand how this can be upsetting for the both of you. Please be assured that we are reporting this to the rest of our Aussie Team. In the meantime, it may help to know that hair can be dry if it's not conditioned well enough. There's a chance that this product just isn't the best for her hair type. You may want to try using a shampoo with more hydrating benefits or a richer conditioner. You can also try leaving a conditioner in her hair for up to 5 minutes before you rinse it out. We want to collect more information so we can better assist you. Please give us a call at (800) 947-2656 or email us through our Contact Us Page.

Thank you for providing feedback on our Aussie Kids Moist Shampoo. It makes us happy to hear that you love our brand and enjoyed the product and its formula. However, it does disappoint us to learn that you disliked the scent. When we design our products, we do extensive research and consumer testing to create features we think you will enjoy. We understand that preferences can vary from person to person and we appreciate you for sharing your feedback. You can be assured that we are reporting this back to the rest of our Aussie Team. If there is more that you'd like to share, please give us a call at (800) 947-2656 or email us through our Contact Us Page.

Thank you for getting in touch about our Aussie Kids Moist Shampoo. We're truly sorry to hear that the fragrance was too strong for you and that you became nauseated. This isn't the kind of experience we want you to have and we understand how it can be frustrating. We would like your comments to get the attention they deserve. To do so, we'd like to collect some additional information about your experience. Please know that the details you provide will be shared with both our Safety Team as well as the rest of our Aussie Team. Safety is our top priority and all of our products have been thoroughly evaluated to be safe when used as directed. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven't already, we recommend discontinuing the use of the product. When you find the time, please give us a call at (800) 947-2656 or email us through our Contact Us Page so we can further assist you.

Thank you for reaching out about our Aussie Kids Moist Shampoo. We're sorry to hear that your daughter's hair dried out and that you had a hard time rinsing the product from her hair. This isn't the kind of experience we want her to have and we are sharing your comments to the rest of our team. There's a chance that the right product wasn't used for her hair type. For a better experience we recommend using a rich conditioner on her hair. You can also try using a leave-in conditioner instead of one that you rinse out. We'd like to gather more information regarding her experience. When you find the time please give us a call at (800) 947-2656 or email us through our Contact Us Page.