Olay Fresh Outlast Body Wash Birch Water & Lavender - 33 fl oz

Thank you for sharing your encounter with our Olay Fresh Outlast Body Wash with Birch Water and Lavender. We're very sorry to hear that you developed a rash all over your body. We understand how frustrating this can be and it's definitely not an experience we want you to have. To make sure your comments get the attention they deserve, we'd like to collect some additional information. You can be assured that your comments will be shared with our Health & Safety Team and with the rest of our Olay Team. We thoroughly evaluate our products to be safe when used as directed, and we maintain an ongoing monitoring program for quality and safety. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven’t already, we recommend you discontinue using the product. We do ask that you save any remaining unused product and packaging for 2 weeks in case we need more information. We'd appreciate it if you please contacted us at (800) 677-7582 or emailed us through our contact us page so that we can further assist you.

We appreciate your feedback on our Olay Fresh Outlast Body Wash with Birch Water and Lavender. It makes us happy to hear that you enjoy the product's scent. At the same time, we are disappointed to hear the consistency seemed to be weird and that there was a film/residue left behind. Our products go through many quality checks to ensure they reach you in perfect condition. What you've described is not something we would expect and we are sharing your experience with our Quality Assurance Team. It may help to know, the consistency of body wash can become thin and watery if it is exposed to extreme temperatures (hot or cold). It is still safe and effective to use as directed. We'd like to assist you further so please give us a call at (800) 652-9261 or email us through our Contact Us Page.

Thank you for sharing this information regarding our Olay Fresh Outlast Body Wash with Birch Water and Lavender. We're very sorry that your skin is left red and itchy without any lotion. We understand that this can be a very frustrating experience and not one we want you to have. To make sure your comments get the attention they deserve, we'd like to collect some additional information. You can be assured that the details you provide will be shared with our Health and Safety Team, as well as the rest of our Olay Team. Safety is our top priority and all of our products have been thoroughly tested to be safe when used as directed. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven’t already, we recommend you discontinue using the product. We do ask that you save any remaining unused product and packaging for 2 weeks in case we need more information. When you have the time, we'd like to hear more from you so please give us a call at (800) 285-5170 or email us through our Contact Us Page.

Thank you for taking the time to get in touch with us about the Olay Fresh Outlast Body Wash Birch Water and Lavender, and I do apologize that the product scent was not to your expectations. Our products go through many quality checks to ensure they reach you in perfect condition. What you've described is not something we would expect. Please contact us at 1-800-285-5170, so we can speak with you more about this.

Thank you for taking the time to get in touch with us about the Olay Fresh Outlast Body Wash with Birch Water and Lavender, and I do apologize that the body wash was not to your expectations. There was a small recent change in the perfume of the this body wash. We always take consumer feedback into account when making changes or designing future products. Please contact us at 1-800-285-5170, so we can speak with you more about your concerns.