Thank you for getting in touch about our Olay Retinol 24 Moisturizer. We're sorry to hear about the burning on your skin. That's not the kind of experience we want our consumers to have and we understand that this may have been frustrating. Please know that we will be handling this with our Health and Safety team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. We'd like to provide some information that may allow you to continue using your purchase. Olay Retinol24 products are unique in that the majority of them are meant to be used only at night. You could try cutting back on how often you use the product or try another version to see if your skin adjusts. For example, if you are applying the product every night, try using it every other night or just once a week until your skin is accustomed to it. Once your skin adjusts you can try using it more often. Or, if you're using our original Retinol24 Night Moisturizer, you could try the MAX version instead. While it does have a higher level of retinol, Retinol24 MAX also provides more hydration to soothe skin. If you continue to experience irritation after trying the tips above, we recommend you stop using the product altogether. When you have the time, please write to us through our Contact Us page so we can better assist you.

Thank you for getting in touch about our Olay Retinol 24 Night Moisturizer. We're sorry if you were having troubles with one of our serums. We have put a of our products through any quality checks so they should reach you in the best of conditions. This is why your report has been so unexpected but we are addressing this with our Quality Assurance team. When you have the time, please write to us through our Contact Us page so we may better assist you.

Thank you for your feedback on Olay Retinol 24 + Peptide Night Face Moisturizer, Fragrance Free. We are sorry to hear you did not get the desired results. This is not the experience we want you to have and we will share your comments with the rest of our team. There are different factors that can contribute to what’s known as “pilling” -- moisturizer balling up on the surface your your skin -- or flaking when using a moisturizer. Here are some tips to help prevent this from happening. Be sure to apply your moisturizer to clean, dry skin. Pilling/flaking can be caused by using too much moisturizer or by rubbing it in too hard. Try using a little less product and try patting it onto your skin instead of rubbing it in. The cream might be too much moisture. Try switching to a lotion or serum for the daytime, and use your cream at night. Please feel free to call us at (800) 285-5170 or email us through our Contact Us page for further assistance and product recommendations.

Thank you for taking the time to share your experience with our Olay Retinol24 Night Moisturizer. We are so sorry to hear about what happened and would love to be of assistance. Please know that this is not the experience we want for our consumers, and we appreciate you bringing this to our attention. We will be sure to share this report with our Health and Safety Team, along with the rest of the Olay family. While all of our ingredients have been evaluated for their safety and effectiveness when used as directed, we do recognize that some of our consumers may have personal sensitivities that cause them to respond differently to a particular ingredient or formulation. We recommend discontinuing the use of this product and encourage you to reach out to us for additional support. Whenever you have the time, please feel free to give us a call at (800) 285-5170 or send us an email through the Contact Us page on our website.

Thank you for reaching out about Olay Retinol 24 + Peptide Night Face Moisturizer, Fragrance Free. We certainly appreciate your loyalty. However, we are saddened to hear of your recent experience. This is not something we would expect. We are sharing your comments with our Health & Safety Team. Please know all of our products are thoroughly evaluated to be safe when used as directed. Still, we recognize some consumers may have personal sensitivities that make them unable to tolerate a particular ingredient or formula. If you haven’t already, we recommend that you discontinue using the product. Our team would love to learn more about your experience. Please feel free to call us at (800) 285-5170 or email us through our Contact Us page.

Thank you for sharing your experience with our Olay Retinol 24 Night Moisturizer. We sincerely apologize for what you've gone through, and we’d like to extend our support. This isn't the kind of experience we aim for our customers. We’ll make sure to pass along your feedback to our Health and Safety Team, as well as to the wider Olay Team. Though all our ingredients undergo thorough safety and effectiveness testing when used as directed, we understand that some individuals may have unique sensitivities to certain ingredients or formulations. We take your concerns very seriously and assure you that we have a continuous monitoring and safety program in place. Since retinol is specifically intended for nighttime use, you might consider using the product less frequently, perhaps every other day, until your skin has a chance to adjust. Additionally, you might find better results with the MAX. While the MAX contains more retinol, it also has additional moisturizing agents designed to soothe the skin. If you continue to experience any issues after trying these suggestions, we recommend that you stop using the product and encourage you to reach out for further assistance. Whenever you have a moment, please feel free to give us a call at (800) 285-5170 or send us an email through the Contact Us page on our website.

Thank you for sharing your experience with our Olay Retinol24 Night Moisturizer. We're truly sorry to hear that you experienced some pilling, and we’re here to help. We want every consumer to enjoy the best possible experience with our products, so we regret that we didn’t meet your expectations this time. Please rest assured that we’re passing this feedback along to our Quality Assurance Team and the wider Olay family. Pilling can happen for various reasons. To minimize this issue, please make sure to apply the moisturizer to clean, dry skin. Often, pilling indicates that the product might be too rich for your skin type. You might want to try using a smaller amount next time and try gently patting it onto your skin instead of rubbing it in. If the problem continues, you might consider switching to another option, like our Olay Retinol 24 Night Smoothing Serum, which is less hydrating than the cream. We’d love to hear more about your experience and help you find the product that suits your skin best. Feel free to call us at (800) 285-5170 or email us through the Contact Us page on our website.

We appreciate you for getting in touch about our Olay Retinol 24 Night Moisturizer. We're sorry to hear that you experienced the product peeling off your skin. There are different factors that can contribute to what’s known as “pilling”, moisturizer balling up on the surface your your skin, or flaking when using a moisturizer. We'd be happy to share some tips to avoid this in the future. First, be sure that the product is being applied to clean, dry skin. Pilling/flaking can be caused by too much of the product being used or rubbing it in too hard. For a better experienced, try using less than you normally would and try patting it onto your skin instead of rubbing it in. Since you're using a cream, there is a chance that it's too moisturizing for your skin type. You can consider using our Retinol Serum instead to get the same great results without it flaking off your skin. We'd be happy to assist you further. Please write to us through our Contact Us page so we may do so.

Thank you for reaching out about our Olay Retinol 24 Mini Night Moisturizer. We're truly sorry to hear that you experienced your skin burning and flaking around your eyes. This isn't the kind of experience we want you to have and we understand your concerns. We want all of our consumers to notice a positive difference from using one of our products, so your report is very disappointing. We're glad you let us know, and you can be assured that we're sharing your comments with our Health and Safety Team and with the rest of our Olay Team. We would also like to provide some unique information about the Olay Retinol 24 products that may allow you to continue using your purchase for its many anti-aging benefits. We thoroughly evaluate our products to be safe when used as directed, and we maintain an ongoing program for quality and safety. As such, we take your report very seriously and are again glad you reached out. Instead of immediately discontinuing the use of the product, we recommend that you try cutting back on how often you use the product or try another version to see if your skin adjusts. For example, if you are applying the product every night, try using it every other night or just once a week till your skin adjusts. Once it does, you can start using it more. Since you are using our Retinol 24 Night Moisturizer, you could try the MAX version instead. While it does have a higher level of retinol, Retinol24 MAX Night Moisturizer also provides more hydration to soothe skin. If you continue to experience irritation after trying the tips above, we recommend you stop using the product altogether. We'd like to collect some additional details about your experience. Please write to us through our Contact Us page so we can better assist you.

We appreciate you for getting in touch about our Olay Retinol 24 Moisturizer. We're sorry to hear that your experience was less than satisfactory as the product seemed to pill up. That's not the kind of results we want for any of our consumers and we do appreciate you for bringing this to our attention. You can be sure that we will report your comments to the rest of our team. In the meantime, we would love to help. There are different factors that can contribute to what's known as "piling" which is the product balling up on the surface of your skin or flaking. To prevent this from happening, be sure to apply the product to clean, dry skin. Sometimes the piling and flaking can be caused by too much product being used or rubbing it in too hard. We recommend using less than you normally would and patting it onto your skin instead of rubbing it in. Since you're using a cream, it may also be too much moisture. You can try switching to a lotion or serum for the daytime, and just use your cream at night. We would love to assist you further. Please give us a call at (800) 285-5170 or email us through our Contact Us Page so we may do so.

Thank you for leaving your review to share your experience with our Retinol 24 + Peptide Night Moisturizer. We’re very sorry you’re unhappy with your purchase due to its texture and ingredients. We know that preferences can vary though, so we really appreciate your input. When making changes or designing future products we always take consumer feedback into account, so we'll be sure to share your comments on this with the rest of our Olay Team. Since you're not a fan of this moisturizer, we'd love to assist you in finding one you'll enjoy using. Please give us a call at 1-800-285-5170, or email us by visiting the Contact Us page on our website.