OtterBox Apple iPhone 13 Pro Max Symmetry Series Antimicrobial Clear Case with MagSafe

Hi there! We're sorry to hear about your troubles with our Symmetry Series+ Clear case. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. If something should come up, we always recommend using warm water and mild soap to wash our cases. We've also got a great warranty to help keep things looking sharp! bit.ly/OtterWarranty Kindly, OtterBox Customer Service Support

Oh no! We're very sorry to hear about your experience with the Symmetry Series+ case. Every drop is subject to a multitude of variables, many out of our control. That said, we assure you we put forth every effort to ensure our cases will provide some of the best protection available to safeguard your device. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though, just give us a ring at 1-855-688-7269. Warm regards, OtterBox Customer Support

Oh no! We're so sorry to hear about this, Adam. We know that can be a frustrating experience. Though our cases are tough, there are some variables that can't be accounted for. We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a ring at 1-855-688-7269 with any questions or if you'd like a new case. Warm regards, OtterBox Customer Support

Although the streamlined Symmetry Series+ case was designed to allow for an easy grab from pockets and such, as well as easy use of the iPhone's side control buttons, we certainly weren't out to encourage any mishaps or unnecessary frustration. We're sorry that it's been such a discouraging go of it for you, and we're wondering if you wouldn't be significantly happier with one of our many other models for your current device. Feel free to check those out on our website through the following link, and definitely give our friendly Otters a call at 1-855-688-7269 with any questions and we'll always be happy to help! https://www.otterbox.com/en-us/iphone-13-pro-max-screen-protector Best, OtterBox Customer Support

Your frustration is, of course, understandable, and we are truly sorry to learn of the damage your iPhone sustained during that spill off the table while covered by the Symmetry Series+ case. We genuinely put forth every effort—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the best protection available to help limit the potential for such discouraging outcomes; but unfortunately, any given incident is still subject to a variety of unique dynamics that are at times beyond our control and prevent us from being able to eliminate all exposure to risk. Our warranty won't be able to help with repairs to your device's backside, though we would very much like to get you set up with a new case for use once that has been taken care of. Please feel welcome to give us a call at 1-855-688-7269, and we'll be glad to assist you further. Kindly, OtterBox Customer Support

Very sorry to hear that your Symmetry Series+ Clear case has pulled a bit of a chameleon act on ya. Fortunately, we've got a great warranty that will help restore clarity with a brand-new replacement that is sure to show off that awesome iPhone color just as you originally intended! Just ping our friendly Otters through the following link or at 1-855-688-7269, and we'll be glad to help get one in the works. https://www.otterbox.com/en-us/warranty-begin Cheers, OtterBox Customer Support

Your frustration is, of course, understandable, and we are very sorry to hear of the damage your iPhone sustained while under the watch of the Symmetry Series+ case during that lone drop. We truly do put forth every effort—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the best protection available to limit the potential for such discouraging outcomes, but unfortunately, any given incident is still subject to a variety of unique dynamics that prevent us from being able to eliminate all risk. As you noted, unfortunately, our warranty won't be able to help with device repairs or replacement, but we would very much like to help get you set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to reach us at 1-855-688-7269, and we'll be glad to assist you further. Warmly, OtterBox Customer Support

Your frustration is certainly understandable, and we are truly sorry to learn of the damage to the backside of your iPhone while you were using the Symmetry Series+ case. Every effort is genuinely made—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the best protection available to help limit the potential for such discouraging outcomes, but unfortunately, there are still some unique dynamics that can occur with any given incident. Our warranty won't be able to help with device repairs or replacement, but we would like to get you set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to touch base at 1-855-688-7269, and we will be glad to assist you further. Warmly, OtterBox Customer Support