OtterBox Symmetry Case for iPhone 12 & iPhone 12 Pro - Enigma (Black/Gold)

We're so sorry to hear about your phone! Every drop is subject to a multitude of variables, many out of our control. That said, we assure you we put forth every effort to ensure our cases will provide some of the best protection available to safeguard your device. In the future, if you're looking for a case that offers more protection to your phone, we would recommend checking out our Defender Series XT cases. We can't extend our warranty to the device, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though, just give us a ring at 1-855-688-7269. Warm regards, OtterBox Customer Support

We're very sorry to hear of the damage your iPhone sustained during that altercation with the tile floor. Although we do everything we can to make sure our cases will provide the best protection available to help limit the potential for such discouraging outcomes, unfortunately, any given incident is still subject to a variety of unique dynamics that are at times beyond our control and prevent us from being able to eliminate all exposure to risk. Our warranty won't be able to help with any device repairs or replacement, though we would like to get you set up with a new case for use once that has been taken care of. Please feel welcome to give us a call at 1-855-688-7269, and we'll be glad to assist you further. Kindly, OtterBox Customer Support

Hi, Dani! We're sorry to see that your Symmetry Series case has started to fade! We appreciate your feedback, and we'll be sure to let our designers know about your disappointing experience. In the meantime, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started. Best, OtterBox Customer Service Team

Hi, Julie! We're sorry to hear about your frustration with your Symmetry Series case! The good news is, we have a helpful tip for easier installation of that OtterBox. We recommend installing the case on the right corner first. Once your camera and power buttons are in the case, move clockwise, and insert the bottom right corner of the phone into the corresponding corner of the case, so that the right side of the phone is installed in your OtterBox. After, apply pressure to the bottom left corner then the top left corner. To remove the case, simply do these steps in reverse! If you continue to have issues, please don't hesitate to reach out to our Customer Service Team at 1-855-688-7269, and we can get you helped out. Best, OtterBox Customer Service Team

Hi there, Mike! We're sorry to hear that you're having trouble holding onto your Symmetry Series case! This OtterBox is designed for those looking for a sleek case that can easily slip in and out of a pocket. If you're looking for a case with a bit more grip, we'd suggest checking out our Defender Series case here: https://www.otterbox.com/en-us/iphone-12-pro-iphone-12/defender-series-case/77-65401.html#start=1 Best, OtterBox Customer Service Team