Pantene Pro-V Curl Perfection Shampoo - 12 fl oz

Thank you for taking the time to share your experience with our Pantene Pro V Curl Perfection Shampoo. We’re truly sorry to hear that you found the product too heavy and thick, that the scent was overwhelming, and that it seemed to have left your hair feeling greasy and difficult to curl. This isn't the experience we aim to provide, and we want you to know that all our products undergo rigorous quality checks to ensure they reach you in top condition. What you’ve described isn't the norm, and we’ll make sure to pass this feedback along to our Quality Assurance Team and the rest of the Pantene staff. It’s worth noting that the product's consistency can be affected by extreme temperatures, both hot and cold. To help with this, please store the shampoo in a cool, dry place. Additionally, experiencing greasy hair can often be a sign of using too much product or that the formula may be too rich for your particular hair type. We recommend using less to see if that improves your results. Also, make sure to rinse your hair thoroughly; any leftover product can contribute to that greasy feeling. If the issue continues, you might want to try one of our lighter alternatives, such as the Pantene Sheer Volume Shampoo. We are always looking for ways to enhance our products and would really like to learn more about what happened. When you have some time, please give us a call at (800) 945-7768 or send us an email through the Contact Us page on our website.

Thank you for reaching out about our Pantene Pro-V Curl Perfection Shampoo. While we are glad that you love the scent and that the product lathered well, we are deeply sorry to hear that you experienced hair loss. That's truly not the kind of experience we want you to have and we understand how devastating this can be. We appreciate your concern and want to assure you that our hair care products do not cause or speed up hair loss. A great deal of work has gone into the development and testing of all of our products to ensure they are safe for use. Additionally, we have extensive quality controls in place and our products are used by millions of people every year. Still, we want to make sure your comments get the attention they deserve so we'd like to collect some additional information from you. Please know that the details you provide will be shared with both our Safety Team as well as the rest of our Pantene Team. Safety is our top priority and all of our products have been thoroughly evaluated to be safe when used as directed. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven't already, we recommend discontinuing the use of the product. If you still have any remaining, we ask that you keep it on hand in the event we may need to retrieve it. When you find the time, please give us a call at (800) 945-7768 or email us through our Contact Us Page so we can assist you further.

Thank you for sharing this information pertaining to our Pantene Pro-V Curl Perfection Shampoo. We are deeply sorry to hear that you experienced a burning and painful scalp, as well as itchiness, and hair loss. We understand how this can be very frustrating. We want to ensure your comments get the attention they deserve and would like to collect some additional information. We'll also be sharing the details you provide with our Safety Team and the rest of our Pantene Team. Please know, Safety is our top priority and all of our products are thoroughly evaluated to be safe when used as directed. We recommend that you discontinue the use of the product if you haven't already but keep it on hand in the event that we may need to retrieve it. We'd appreciate it if you contacted us directly at (800) 945-7768 or message us through our Contact Us Page so we can assist you further.

We’re very sorry you’re unhappy with your purchase. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so I'll be sure to share your comments on this with the rest of our team.

Thank you for taking the time to let us know about your experience with the product. We are happy to hear that you enjoy the product and to have you as a loyal consumer with our company.

Thank you for taking the time to get in touch with us about this and I'm really sorry you're unhappy. Our products go through many quality checks to ensure they reach you in perfect condition. What you've described is not something we would expect and I'm sharing your experience with our Quality Assurance Team. We are so sorry this has happened. We would like to talk with you about your experience. Can you please call us at 1-800-945-7768 so we can continue this conversation? Please reference case #18754250.

Thank you for taking the time to let us know about your experience with the product. We are happy to hear that you enjoy the product and to have you as a loyal consumer with our company.