Pantene Pro-V Classic Clean Shampoo

Thank you for your review on Pantene Pro V Classic Clean Shampoo. We appreciate your loyalty to our products. However, we are sorry to hear about your experience. Your report is unexpected and we will share your comments with the rest of our team. As you likely know, our shampoos and conditioners offer varying levels of moisturization and this product may be more moisturizing than what is needed for your hair’s texture and condition. Consider washing your hair twice, applying a small amount of shampoo each time, to ensure a thorough cleanse and make sure your rinse thoroughly each time. Please feel free to call us at (800) 945-7768 or email us through our Contact Us page.

Thank you for your review on Pantene Pro-V Classic Clean Shampoo. We appreciate your loyalty to our products. However, we are saddened to hear you were disappointed with your recent purchase. This is not the experience we want you to have and we appreciate your bringing it to our attention. Rest assured, we are sharing your comments with the rest of the team. We want you to know our shampoos and conditioners offer varying levels of moisturization, and this product may be more moisturizing than needed for your hair's texture and condition. If you haven't already, try using a little less product. A couple more suggestions, would be to consider washing your hair twice, applying a small amount of shampoo each time and make sure that you rinse thoroughly. Please feel free to call us at (800) 945-7768 or email us through our Contact Us page for more assistance.

Thank you for reaching out about our Pantene Pro-V Classic Clean Shampoo. Your loyalty to our product has been appreciated and we'd like to express how disappointed we are hearing about your more recent experience. What you've shared has been so unexpected and we can only imagine how devastating this may have been for you. Please know that we will be handling this with the rest of our Pantene team. Our product did have a formula change in August 2024 but we truly expected you to receive the same great results you've come to love over the years. It's a chance that the new formulation just isn't rich enough for your hair type and you may need to try a more hydrating shampoo and pairing it with a conditioner. A conditioner will also help make your hair more manageable and easier to comb through. We'd like to also provide you with accurate information and reassurance regarding your hair loss. We understand that extensive hair loss can be distressing. There are various factors that can contribute to significant hair loss and we strongly recommend speaking to your doctor who can provide you with personalized guidance and explore potential causes. We want to assure you that our hair care products are safe for use and do not cause or accelerate hair loss. Our products undergo thorough development and testing to ensure their safety and effectiveness. We also have strict quality controls in place, and millions of people trust and use our products every year. So we can offer better assistance, we ask that you please give us a call at (800) 945-7768 or email us through our Contact Us Page.

Thank you for your feedback on Pantene Pro-V Classic Clean Shampoo. We are sorry to hear about your recent experience. This is not something we would expect to hear. Rest assured we are sharing your comments with the Health & Safety Team. We want you to know all of our products are thoroughly evaluated and proven to be safe when used as directed. However, we recognize that some consumers may have personal sensitivities that make them unable to tolerate a particular ingredient or formulation. If you haven’t already done so, we recommend that you discontinue using the product. Regarding hair greasiness, this can happen if the product is more moisturizing than what is needed for your hair’s texture and condition. We do have shampoos that offer varying levels of moisturization. Please feel free to give us a call at (800) 945-7768 or email us through our Contact Us page to help our team learn more of your experience and for product recommendations.

Thank you so much for being a loyal Pantene fan for such a long time -15 years is amazing! We truly appreciate you and your mother for choosing our products. I’m really sorry to hear that you’re not happy with the recent changes, and we want you to know that we’re passing your feedback along to the rest of our team. We’ve aimed to keep the same great benefits you love while making the formula more moisturizing, leading to a creamier lather and a cleaner feel after rinsing. If you notice any changes, it could be due to how the product is stored; keeping it in a cool, dry place can help maintain consistency. Also, if your hair feels a bit greasy, it might be from using a bit too much product or not rinsing thoroughly. A little less can go a long way! We’d really love to hear more about your experience and connect with you! Whenever you have a moment, please feel free to give us a call at (800) 945-7768 or drop us an email through our website’s Contact Us page. Thanks again for your support!

Thank you for reaching out about our Pantene Pro-V Classic Clean Shampoo. It's upsetting to hear that your hair was left feeling dry with a straw-like texture. That's definitely not the kind of results we want for our consumers and we do understand how frustrating this may have been. We appreciate you for bringing this to our attention and you can rest assured that this will be addressed with the rest of our team. In the meantime, as you may already know, hair being dry is usually a sign of it not being conditioned well enough. For a better experience, if you haven't already done so, we recommend pairing the product with a rich conditioner. You may want to also consider using a hair care treatment or mask, 2-3 times a week to help with any excess dryness. This will help deliver some long-term nourishment that your hair may need. We'd be more than happy to assist you further. When you have the time, please give us a call at (800) 945-7768 or email us through our Contact Us Page.

Thank you so much for your honest feedback about our Pantene Pro-V Classic Clean shampoo! We're really sorry to hear that it seemed to have left your hair feeling oily. Our goal is to make sure every consumer has a wonderful experience with our products, so it’s disappointing to hear that we missed the mark this time. We’ll definitely be sharing your insights with our Quality Assurance Team and the rest of the Pantene family. It sounds like this shampoo might be a bit rich for your hair type. You might try using a little less product or making sure to rinse thoroughly to avoid any leftover residue, which can sometimes lead to that greasy feeling. Another tip is to skip applying conditioner directly to your scalp and focus more on the mid-lengths and ends of your hair. This can help prevent that greasy feeling. If you’re still having trouble, you might want to check out a shampoo with a lighter conditioning formula. We're here to help you find the right fit for your hair. Please feel free to give us a call at (800) 945-7768 or send us an email through our website's Contact Us page.

Thank you for sharing your experience with our Pantene Pro-V Classic Clean Shampoo. It disappoints us greatly to hear that your hair still felt greasy despite washing your hair multiple times. We understand how this can be frustrating and we'll be sure to report your comments to the rest of our team. In the meantime, to get rid of any excess grease, you may want to wash your hair with a clarifying shampoo. We recommend trying Herbal Essences Clarifying Tea Tree Shampoo. We'd be happy to assist you further. Please give us a call at (800) 945-7768 or email us through our Contact Us Page so we may do so.

Thank you for sharing your encounter with our Pantene Pro-V Classic Clean Shampoo. While we are glad that you like the scent, we are sorry to hear that the product seemed to be very thin, and diluted. Our products go through many quality checks to ensure they reach you in perfect condition. What you've described is not something we would expect and we are sharing your experience with our Quality Assurance Team. This may be because the product has been exposed to very hot or cold temperatures. Products consistency can change, becoming thicker or thinner than usual, when exposed to extreme temperatures – heat or cold. The product should return to its regular consistency when it returns to a normal room temperature. We'd like to assist you further so please give us a call at (800) 945-7768 or email us through our Contact Us Page.

Thank you for sharing this information about your experience with our Pantene Pro-V Classic Clean Shampoo. We’re very sorry that you experienced hair loss and breakage. We understand how upsetting something like this can be. Please know, safety is our top priority. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven’t already, we recommend you discontinue using the shampoo. Before we market a new product, we go beyond regulatory compliance by ensuring every product’s safety through our additional four-step, science-based process. Our approach uses the same process as regulatory agencies around the world, like the US FDA, EPA, the EU, the WHO, and others. Simply put, that is being safe. We know consumers are curious about the actual ingredients we choose, so we are sharing more information on both what’s in our products and what’s not in our products, based on common questions we've been asked. You'll find this information on our website at: https://us.pg.com/ingredients/. Because we want to ensure your comments get the attention they deserve, we’d like to collect some additional information. We’ll also share the details you provide with both our Safety Team and the rest of our Pantene Team. Please contact us at (800) 945-7768 or send an email through our Contact Us page, so we can correct things.