Pantene Pro-V Volume & Body Shampoo

Thank you for getting in touch about our Pantene Pro-V Sheer Volume Shampoo. While we're glad that your hair was left feeling soft, we'd like to apologize deeply for the burning and itching you felt on your scalp. That's truly not the kind of experience we expect for our consumers and we can only imagine how frustrating this may be for you. Please know that we will be addressing this with our Health and Safety team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. We do recommend you discontinue from using the product if you haven't already done so. When you have the time, please give us a call at (800) 945-7768 or email us through our Contact Us Page so we may better assist you.

Thank you for getting in touch about our Pantene Pro-V Sheer Volume Shampoo. Your years of loyalty has been truly appreciated. It's always upsetting when loyal users like yourself have such a hard experience and for this we'd like to express our deepest of apologies. What you've shared her with us has been so unexpected and we are sure this may have been more than frustrating with you. Please know that we will be addressing your comments with our Health and Safety team as well as the rest of our Pantene team. We'd like to also address the product's formulation. Our Sheer Volume Shampoo did undergo a formula change but there has not been any changes to our Sheer Volume Conditioner. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. We do recommend you discontinue from using the product if you haven't already done so. Your hair being dry and frizzy may have been due to the formula no longer being hydrating enough for your hair type. This could also lead to more tangles which may have been the reason why your hair was difficult to comb with the conditioner. For a better experience, we recommend allowing your conditioner to sit for a few minutes on your hair before detangling it. The consistency of the conditioner has also been unexpected and we'll be sure to handle this with our Quality Assurance team. In the meantime, we'd like to assist you further. When you have the time, please write to us through our Contact Us page so we may do so.

Thank you for your feedback on Pantene Pro-V Sheer Volume Shampoo. We are sorry to hear about your experience. Your report is unexpected and we are sharing your comments with our Health & Safety Team. We want you to know all of our products are thoroughly evaluated and proven to be safe and effective when used as directed. Yet, we still recognize that some consumers may have personal sensitivities which make them unable to tolerate a particular ingredient or formulation. If you haven’t already done so, we recommend that you discontinue using the product. Our team would like to learn more about your experience. Please give us a call at (800) 945-7768 or email us through our Contact Us page.

Thank you so much for sharing your experience with our Pantene Pro-V Sheer Volume Shampoo! We're really sorry to hear that you've noticed some hair loss, and we want to help you with this. This is certainly not the experience we want for our consumers, and we’re passing this information on to our Health and Safety Team as well as the rest of the Pantene family. Just a quick note: it's completely normal to lose around 50 to 100 hairs a day! Hair goes through a natural cycle where it grows, falls out, and is replaced by new strands. Combing, brushing, and shampooing can help remove hair that's ready to shed, making way for fresh growth. That said, we totally understand that losing more hair than usual can be really unsettling. There are many factors that can lead to significant hair loss, such as hormonal changes (like after childbirth), illnesses, stress, certain medications, or even genetics. We want to reassure you that our hair care products are safe and won’t cause or worsen hair loss. Each product is developed with care and undergoes rigorous testing to ensure it’s effective and safe for our amazing consumers. We understand that your hair is important to you, and we want to support you in finding the best solution for your concerns. Seeking professional advice from a doctor will provide you with the most accurate evaluation and recommendations tailored to your specific situation. We would love to speak with you to find out more about what happened. Whenever you find the time, feel free to give us a call at (800) 945-7768 or send us an email through the Contact Us page on our website.

Thank you for reaching out about our Pantene Sheer Volume Shampoo. We'd like to express our deepest of apologies for your experience. What you've shared here with us has been so unexpected and we can only imagine how devastating this may have been for you. We want to assure you that we will be address this with our Health and Safety team and would like to provide you with accurate information and reassurance. Firstly, it's important to know that losing between 50 and 100 hairs a day is considered normal. However, we also acknowledge that extensive hair loss can be distressing. There are various factors that can contribute to significant hair loss and we recommend speaking with your doctor to explore potential causes. We want to assure you that our hair care products are safe for use and do not cause or accelerate hair loss. Your hair feeling a bit dry could be that your hair wasn't being conditioned well enough. What you used may not be the correct version for your hair type. For a better experience, recommend using a more hydrating shampoo and pairing it along side a rich conditioner. You can also try using a conditioning treatment or mask to help with any excessive dryness. If you haven't already done so, we ask that you discontinue from using the product. When you have the time, please write to us through our Contact Us page so we can better assist you.

Thank you for your review on Pantene Pro V Volume & Body Shampoo. We are sorry to hear of your experience. Your report is unexpected. Rest assured we are sharing your comments with the Health & Safety Team as well as the rest of the Pantene Team. We want you to know all of our products are thoroughly evaluated to be safe and effective when used as directed. If you haven’t already, we recommend that you discontinue using the product. As you likely already know, hair can look dry if it is not conditioned enough. So this product may not be the correct version for your hair type. We recommend using a richer conditioner or use a leave-in conditioner instead of one you rinse out. Our team would like to learn more about your experience and make some possible recommendations. Please give us a call (800) 945-7768 or email us through our Contact Us page.

Thank you for taking the time to share your experience with our Pantene Pro V Sheer Volume Shampoo. We’re truly sorry to hear that it left your hair feeling dry and unmanageable, with a straw-like texture. This isn’t the experience we want our customers to have, and we’ll definitely pass this feedback along to our Quality Assurance Team as well as the rest of our Pantene crew. Dry hair can often result from inadequate conditioning, so we recommend allowing your conditioner to sit for at least five minutes before rinsing it out. Be sure to apply extra conditioner to the ends of your hair, as they often require a bit more TLC. If the issues persist, you might want to explore richer conditioner options. Using a conditioning treatment a few times a week or incorporating a leave-in conditioner could also make a difference. We’d love to hear more about your experience and help you further. Whenever you have a moment, please give us a call at (800) 945-7768 or reach out via the Contact Us page on our website.

Thank you for taking the time to share your experience with our Pantene Pro-V Volume and Body Shampoo. We’re truly sorry to hear that it left your hair feeling dry and your scalp feeling oily. This is definitely not the result we aim for with our products. Rest assured, we will pass along your feedback to our Quality Assurance Team and the entire Pantene Team. As you may know, experiencing straw-like or dry hair can often indicate inadequate conditioning. When using conditioner, we recommend leaving it in for at least five minutes before rinsing and applying a bit more to the ends of your hair to make up for any loss of natural oils. Additionally, considering a leave-in conditioner might be helpful. An oily scalp can be linked to either using a product too frequently or one that might be too moisturizing for your specific hair type. It's also important to be mindful of product buildup, as this can contribute to an oily scalp. To combat this, try washing your hair more often and ensure you rinse thoroughly while shampooing. We’d really like to gather more details about your experience to see how we can assist further. Whenever you have a moment, please don’t hesitate to give us a call at (800) 945-7768 or reach out via email through the Contact Us page on our website.

Thank you for getting in touch about our Pantene Pro-V Sheer Volume Shampoo. We're truly sorry to hear that you didn't get the clean you were hoping for and that your hair was also left feeling a bit greasy. That's definitely not the kind of experience we want to hear from any of our consumers and we're sure it may have been frustrating. Please know that this will be addressed with the rest of our Pantene team. To get rid of any excess grease and dirt, we recommend washing your hair with a clarifying shampoo. Also, to prevent this sort of incident from happening in the future, it's good to be sure that your hair has been thoroughly rinsed. As you may already know, if a shampoo or conditioner hasn't been fully rinsed, it can leave the hair greasy. There's also a possibility that the product is just a bit to hydrating for your hair type and you may need to switch to a product with little hydrating benefits. We would like to learn more about your experience. When you have the time, please give us a call at (800) 945-7768 or email us through our Contact Us Page so we can better assist you.