Pantene Pro-V Miracles Infinite Lengths Biotin + Collagen Shampoo Sulfate Free - 13.5 fl oz

Thank you for reaching out and we're so sorry to hear about your experience with our Pantene Pro V Infinite Lengths Biotin + Collagen Shampoo. We want all of our consumers to notice a positive difference from using one of our products, so your report is disappointing. You can be assured your comments will be shared with our Health & Safety Team and with the rest of our Pantene Team. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven’t already, we recommend you discontinue using the product. Also, if needed, you can find the ingredients listed on the product container or smartlabel.org. We would like to learn more about this so at your earliest convenience please give us a call at (800) 945-7768 or send an email through our Contact Us page.

Thank you for reaching out about our Pantene Pro-V Miracles Infinite Lengths Biotin + Collagen Shampoo. It's so upsetting to hear that you have noticed your hair thinning more than usual. We understand that this can be devastating to experience and we want to express our deepest of apologies while also providing you with some helpful information and reassurance. It's important to understand that losing around 50 to 100 hairs a day is considered normal. However, we do acknowledge that extensive hair loss can be distressing. It may help to know that there are various factors that can contribute to a significant amount of hair loss. These include, but aren't limited to, hormonal changes, illnesses, infections, stress, and more. Since you have noticed more thinning, we strongly recommend speaking to your doctor who can explore more potential causes. We want to assure you that are hair care products have been thoroughly tested to be safe for use and do not cause or speed up hair loss. Still, we want your comments to get the attention they deserve. To do so, we'd like to collect some additional information from you. You can be sure that every detail shared will be reported to our Health and Safety Team and the rest of our Pantene Team. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven't already, we do recommend discontinuing from using the product. Please give us a call at (800) 945-7768 or email us through our Contact Us Page so we can better assist you.

Thank you for sharing your experience with the Pantene Infinite Lengths Shampoo. We appreciate you giving this shampoo a try and we're sorry to read that you noticed some greasiness. It may help to know that we recommend rinsing your hair thoroughly after shampooing, avoid over using a product or using a product that isn't right for your hair type. It may also help to know that fine hair in particular tends to become greasy, and if the previous tips don't work, we also recommend using a clarifying shampoo to remove excess dirt/grease. Feel free to send us an email from our Contact Us page, or give us a call at (800) 945-7768 for further assistance.

We appreciate you taking the time to share this review, and are sorry to read that you noticed some tangling and greasiness after using this Pantene Infinite Lengths Shampoo. It may help to know that to prevent this from occurring in the future, we recommend using a lighter conditioner, applying more on the ends of your hair where your hair doesn't get enough natural oils from your scalp. You may also want to try a conditioning treatment 2 or 3 times a week, and avoid piling your hair on top of your head if you're used to doing that. It is also important to rinse your hair thoroughly to avoid greasiness, and ensure that you choose the right products for your hair type and the style you want. Avoiding using too much product can also prevent greasiness as well. For more information, feel free to send us an email from our Contact Us page, or give us a call at (800) 945-7768.

Thank you for getting in touch about our Pantene Pro-V Miracle Infinite Lengths Biotin + Collagen Shampoo. It disappoints us to hear that your hair became dry and also difficult to comb. This is not the experience we want you to have and we appreciate your bringing it to our attention. Please be assured that we are sharing this report with the rest of our team. It may be helpful to know that hair can become dry if it's not conditioned well enough. For a better experience, we recommend using a rich conditioner. You could also try using a conditioning treatment 2 or 3 times out of the week. Also, tangled hair is normal and can be made worse when brushing or combing the hair while wet. To detangle your hair, apply a conditioner directly to the dry, and tangled hairs. After letting it sit for several minutes, use a fine-toothed comb to start detangling. We recommend starting at the ends of your hair, and then inching your way up to your roots. We'd like to gather more information regarding your experience so please give us a call at (800) 945-7768 or email us through our Contact Us Page.